i have Gold but i cant sign in to my games

Discus and support i have Gold but i cant sign in to my games in XBoX Accessibility to solve the problem; i have tried restart, power off power on, signining out signing in, uninstall and reinstalled even played other games. but when i want to play apex or... Discussion in 'XBoX Accessibility' started by HungryCoyote101, Jun 23, 2019.

  1. i have Gold but i cant sign in to my games


    i have tried restart, power off power on, signining out signing in, uninstall and reinstalled even played other games. but when i want to play apex or fortnite it tells me that i need xbox live gold to be able to play... i have it and it keep directing
    me to the xbox upgrade page asking me if i want the gold or the game pass for 1 dollar. even after i click on that link it gives me an error that says " something went wrong on our end" so i dont know what to do anymore.

    :)
     
    HungryCoyote101, Jun 23, 2019
    #1
  2. Allebas Win User

    i have Gold but i cant sign in to my games

    Hi

    Sorry you having issues with signing into your account. You can check the status of Xbox Live to see if Xbox live is experiencing any issues https://support.xbox.com/en-US/xbox-live-status.
    Also, sometimes removing your Xbox Account from your console and adding it back can help if Xbox Live doesn't have any alerts.
  3. XBF Felixx P Win User

    i have Gold but i cant sign in to my games

    Hey HungryCoyote101,

    Thank you for reaching out to Xbox forums support.

    I'm sorry to hear about the issues with Apex and Fortnite.

    If you haven't already done so, go ahead and try performing a Soft console Factory
    reset
    on your console by doing the following:

    1. Press the Xbox button to open the guide.
    2. Select Settings.
    3. Select All Settings.
    4. Select System.
    5. Select Console info & updates.
    6. Select Reset console. [Keep my games and Apps]
    Make sure you have both your email and password on hand as you will be asked to sign back in. There is an option to delete everything and to save your games and apps; choose the latter.

    Hope this helps!

    Felix

    Xbox forums support
  4. HungryCoyote101 Win User

    i have Gold but i cant sign in to my games

    heres an image of my status .. i will try removing my account next
    [​IMG]
  5. Swift Oldboy Win User

    i have Gold but i cant sign in to my games

    You may need to contact Microsoft Support, check your subscription status in the settings menu to see how up to date it is and take a screenshot as evidence that you are currently subscribed. It sounds like server side, it is not registering your account
    as an active gold member.

    https://support.xbox.com/en-US/
  6. DevikM Win User

    i have Gold but i cant sign in to my games

    You should check your xbox gold status
Thema:

i have Gold but i cant sign in to my games

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