I have not my credits

Discus and support I have not my credits in XBoX Rewards to solve the problem; I have reach over 5000 credits and when I try to request them there is not option. Hope you can help me. bcd9a676-651c-422b-9fc6-5ef2a1a2f648 Discussion in 'XBoX Rewards' started by Acissey 360, May 19, 2018.

  1. Acissey 360
    Acissey 360 Guest

    I have not my credits


    I have reach over 5000 credits and when I try to request them there is not option. Hope you can help me.

    :)
     
    Acissey 360, May 19, 2018
    #1
  2. NumAlchemist
    NumAlchemist Guest
    I have not obtained my credits

    My gt is .

    I have not obtained my credits and I have more than 10k
     
    NumAlchemist, May 19, 2018
    #2
  3. XBLRewards8
    XBLRewards8 Guest
    I have not obtained my credits

    Hello NumAlchemist,

    Your deposit is being prevented due to a mismatch between your Mexican Rewards Account region and your US Microsoft Account region. When you register into the Rewards program, we create a Rewards account based on your Microsoft Account region at the time
    of registration. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will not also change your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one regional
    currency, it cannot complete when your Microsoft Account is of a differing currency.

    However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft account to match your Xbox Live Rewards location. Another option if
    you wish to continue with Rewards in your current Xbox Live region is to opt out of the program at (https://rewards.xbox.com/optout/), wait 48 hours and then sign back up again, which can also take 48 hours.

    While you will lose your progress by starting a brand new account, you can start earning Rewards Credits that will successfully reward your newly registered regional currency. To confirm that you have re-registered correctly, you can check your join date
    from the MyRewards page at (Xbox Live Rewards). If your join date shows a specific date, then your account has successfully been re-registered. If you see “???” then your account is still
    being created. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits from your old account to your new one.
     
    XBLRewards8, May 19, 2018
    #3
  4. Smwutches
    Smwutches Guest

    I have not my credits

    The request deposit button is only available when you have at least 1,000 credits pending but less than 5,000. It's just so you can have them deposited before needing to have 5,000 pending first. Once you reach 5000, they are automatically scheduled to be
    deposited by the following 15th or 30th of the month so there is no longer a need to request one.
     
    Smwutches, May 19, 2018
    #4
  5. Acissey 360
    Acissey 360 Guest
    Thank you, how much time can it take? I reach 6500 credits about one week ago
     
    Acissey 360, May 19, 2018
    #5
  6. Smwutches
    Smwutches Guest
    They would be deposited at the end of the month then. On or before the 30th.
     
    Smwutches, May 20, 2018
    #6
  7. XBLRewards8
    XBLRewards8 Guest
    Hello,

    From the FAQ on Vault Credits:

    I claimed Rewards Credits from the vault. When will I receive them?

    If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
    account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
    will be deposited into your Microsoft account on or around the 15th of the next month.


    Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
    into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.
     
    XBLRewards8, Nov 3, 2018
    #7
  8. Acissey 360 Win User

    I have not my credits

    The request deposit button is only available when you have at least 1,000 credits pending but less than 5,000. It's just so you can have them deposited before needing to have 5,000 pending first. Once you reach 5000, they are automatically scheduled to be
    deposited by the following 15th or 30th of the month so there is no longer a need to request one.
    Thank you, how much time can it take? I reach 6500 credits about one week ago
  9. XBLRewards8 Win User

    I have not my credits

    Hello,

    From the FAQ on Vault Credits:

    I claimed Rewards Credits from the vault. When will I receive them?

    If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
    account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
    will be deposited into your Microsoft account on or around the 15th of the next month.


    Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
    into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.
  10. Smwutches Win User

    I have not my credits

    They would be deposited at the end of the month then. On or before the 30th.
  11. Smwutches Win User

    I have not my credits

    The request deposit button is only available when you have at least 1,000 credits pending but less than 5,000. It's just so you can have them deposited before needing to have 5,000 pending first. Once you reach 5000, they are automatically scheduled to be
    deposited by the following 15th or 30th of the month so there is no longer a need to request one.
  12. onyxishere Win User

    I have no credit on my account..

    Sorry to hear it. When MS Points were transferred to Currency there was an expiry date for them. The currency had to have been spent by this past July otherwise they would expire and could no longer be used.

    Currency added after the change have no expiry date so can be used when you choose to.

    support.xbox.com/.../microsoft-points-retire-faq
Thema:

I have not my credits

Loading...
  1. I have not my credits - Similar Threads - credits

  2. Backwards Compatibility Credit Card Glitch

    in XBoX on Consoles
    Backwards Compatibility Credit Card Glitch: i try to buy Magic 2013 Reverse Compatibility for Xbox One(In Canada, Never owned the game on 360), it tells me I need to add a credit card even though I have one added, when i do add one, it...
  3. My Xbox 360 halo reach made me forgot my credits

    in XBoX Games and Apps
    My Xbox 360 halo reach made me forgot my credits: Halo reach made me forfit my credits and mostly restet me. I need help. I was a general grade 2 i think and is there a way i can get my progress back. Xbox can you help?...
  4. How to use gift card balance instead of credit card - family member purchase

    in XBoX Games and Apps
    How to use gift card balance instead of credit card - family member purchase: Hi all, I need help on using Xbox gift card for a child purchase. My teenager applied a new gift card to his family account. We could see the correct dollar balance there after he applied it. No...
  5. Credits gone for no reason

    in XBoX Games and Apps
    Credits gone for no reason: I use to have a lot of credits and I was going to buy something with it and then it mostly gone. I couldn't anything with it and Microsoft refuse to help and admit their mistakes. I want action. I...
  6. Unplug credit card from lost account?

    in XBoX Games and Apps
    Unplug credit card from lost account?: Hello, i lost my GamePass account, it was locked beacuse of too much loging in trys. I can't recover it. Is there a way to unplug a credit card from account to not pay for gamepass when i dosen't...
  7. How to change Microsoft credit (funds) into V bucks

    in XBoX Games and Apps
    How to change Microsoft credit (funds) into V bucks: So, the thing is I bought 2 xbox gift cards (each being $10) and redeemed it in my Xbox. Now, the thing is that I want to purchase V bucks but there is no option showing me that I can purchase V...
  8. Removing credit card

    in XBoX on Consoles
    Removing credit card: How do i remove my credit card from accounts 420adf89-4dcb-406c-9764-35f0f613d628
  9. Adding a credit/debit card in Xbox

    in XBoX Games and Apps
    Adding a credit/debit card in Xbox: Hi, I was thinking of adding a credit/debit card for purchasing the Xbox products and I know that the billing address should match the cards address. But does the Microsoft account country/region...
  10. Refund received but not credited in my account

    in XBoX on Consoles
    Refund received but not credited in my account: Hello, I received my refund on 16th May but it’s been more than 4 days but my refund has not credited in my account. What should I do now? 6ae8f8e4-e85c-4e3a-a355-d46d50b36d79