I haven't receive my Rewards points.

Discus and support I haven't receive my Rewards points. in XBoX Rewards to solve the problem; Hello, I have purchase an Xbox One X and the rewards program offered 50000 rewards points. The purchase was on 6/20/2018 and it's been 10 days since... Discussion in 'XBoX Rewards' started by GAME OVER 001, Jun 30, 2018.

  1. I haven't receive my Rewards points.


    Hello, I have purchase an Xbox One X and the rewards program offered 50000 rewards points. The purchase was on 6/20/2018 and it's been 10 days since the purchase and I have not yet received it. I have talk to many representatives
    and department managers on this issue. I had the opportunity to use a different service (Amazon Prime) which I happen to have cash credit on that account and save money
    but I decided to trust the Microsoft Store and take part of this offer. Below I have provided with more details about this offer and the order number from the purchase.

    I haven't receive my Rewards points. [​IMG]


    I haven't receive my Rewards points. [​IMG]


    I haven't receive my Rewards points. [​IMG]

    :)
     
    GAME OVER 001, Jun 30, 2018
    #1
  2. Reward points dont work

    my reward point haven't works since last year in January. So why do I have no reward points iv done everything I can to receive but nothing
     
    Dark x Maniac x, Jun 30, 2018
    #2
  3. AhhhJohnny
    AhhhJohnny Guest
    Pending credits

    I have points pending from my Lifetime Rewards Earned that I think I haven't received. From 2016 to July 2017 I have points pending. How can I receive my points?
     
    AhhhJohnny, Jun 30, 2018
    #3
  4. Smwutches
    Smwutches Guest

    I haven't receive my Rewards points.

    For help with the Microsoft Rewards program, you will need to contact their customer
    support.
    The Xbox Rewards program is not the same.
     
    Smwutches, Jun 30, 2018
    #4
  5. A manager from customer support couldn't help me with this issue so she advise me to go to the forums. She stated the I will be answer within 24 hours due to this matter.
     
    GAME OVER 001, Jun 30, 2018
    #5
  6. Smwutches
    Smwutches Guest
    Sorry, but they gave you incorrect information. Customer support for the Microsoft Rewards program does not use the forums.
     
    Smwutches, Jun 30, 2018
    #6
  7. It seems like nobody knows what they are doing. Very upset about the type of service I'm been provided with. I've been trying to get this resolve for 10 days so far.
     
    GAME OVER 001, Jun 30, 2018
    #7
  8. I haven't receive my Rewards points.

    Here is another screenshot of the promotion taken today 7/1/2018 and I still haven't got my rewards. Why is this taking so long?

    I haven't receive my Rewards points. [​IMG]
     
    GAME OVER 001, Jul 1, 2018
    #8
  9. I'm still waiting for the support team to reply on behalf of this issue.
     
    GAME OVER 001, Jul 2, 2018
    #9
  10. Smwutches
    Smwutches Guest
    As already stated, you would need to contact Microsoft Rewards customer support. They do not use the forums and will not respond to you here.
     
    Smwutches, Jul 2, 2018
    #10
  11. Then why is there an Xbox Rewards forum support?

    Stacy Ann is a manager in the customer support department who directed me to this option.
     
    GAME OVER 001, Jul 2, 2018
    #11
  12. Smwutches
    Smwutches Guest
    The Xbox Rewards forums are available so people can get help with the Xbox Rewards program. The Microsoft Rewards program is not the same program so Xbox Rewards support is unable to assist with those issues. Microsoft Rewards support is only available via
    the link I posted earlier or by clicking "Contact Microsoft Rewards support" on their pages.

    Xbox support (phone/chat support) do not handle either program and often confuse one for the other and are known for sending users to the forums with incorrect information about anything they do not handle directly.
     
    Smwutches, Nov 3, 2018
    #12
Thema:

I haven't receive my Rewards points.

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