I lost my game

Discus and support I lost my game in XBoX Games and Apps to solve the problem; I had bought ark survival evolved on www.xbox.com and installed it on my Xbox when to my surprise like 1 year later it was saying that i owned the... Discussion in 'XBoX Games and Apps' started by RockFour9764593, Jun 13, 2019.

  1. I lost my game


    I had bought ark survival evolved on www.xbox.com and installed it on my Xbox when to my surprise like 1 year later it was saying that i owned the trial version and had 99,999 days left of using it but then 1 year later it says my trial expired so i was
    like [Mod Removed - see Guidelines] because i had bought it with my own money ad now its not mine anymore ( i wasted 60$ for nothing) if any one can help please do this is my only hope. My profile is Eban l help would be extremely useful.

    :)
     
    RockFour9764593, Jun 13, 2019
    #1
  2. SpiralOut46and2 Win User

    I lost my game

    There was a trial version of Ark available, and it let you also play Ark for free. I actually played and completed Ark for free without purchasing it through free-to-play days. If you look back through your order history, does it show the original game
    when you purchased it, and not the trial version?
  3. XBF Amber M Win User

    I lost my game

    Hi Rock,

    Thanks for reaching out to us in the forums for this issue with Ark: Survival Evolved. I recommend that you

    search your purchase history in your Microsoft account
    to ensure that you bought the correct version (not trial). If you're able to see that you purchased the full version, then you should go ahead and

    delete the game and redownload it to your console
    to make sure that you have the correct version installed.

    Give this a try and let us know the results.

    I hope that this helps out.
  4. CrazY1985 Win User

    i have lost my game

    Login to your repaired console and check the my games and apps section.

    It should be there under ready to install.

    If not, try searching for Forza Horizon 3 in the store and download it from there.
  5. DominumStige Win User

    I lost my save game

    Hi!

    The game saves are on Cloud, if they are overwritten there is no way to go back. Be sure to

    change your password
    to your account to prevent anyone from creating problems like this.
  6. {Parity} Win User

    I lost my game Rainbow Six. My game was returned..

    You will need to contact support regarding this issue. No one in the forums has access to that information.

    support.xbox.com/.../contact-us

    If you need assistance please let us know. Good Luck!!
Thema:

I lost my game

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