I lost my gamertag

Discus and support I lost my gamertag in XBoX Accessibility to solve the problem; I bought xbox game pass and was playing FH4 on my PC. After format on my PC, I login in into my Microsoft account and got a new Gamertag. how can I... Discussion in 'XBoX Accessibility' started by Adrian_720, Aug 16, 2019.

  1. Adrian_720
    Adrian_720 Guest

    I lost my gamertag


    I bought xbox game pass and was playing FH4 on my PC. After format on my PC, I login in into my Microsoft account and got a new Gamertag. how can I recover my old one?

    :)
     
    Adrian_720, Aug 16, 2019
    #1
  2. M3tal Daz3 Win User

    I lost my gamertag

    You need to use the same email account and the same password to log in at that profile. If you miss any of that info try recuperating the password.
  3. Tarnend Win User

    I lost my gamertag

    if you had the gamertag assigned to a microsoft account, then logging into that microsoft account should give you the same gamertag. i have tried going through recovering your gamertag process and seeing if that works?
  4. XBF Brad A Win User

    I lost my gamertag

    Hello Adrian,

    Thanks for coming to the forums with your issue on the gamer tag being wrong. You can try the

    account recovery
    . But one thing is you must know the email associated to the account. If you do not and you do remember the gamer tag, you can request a call from support. If they can "verify" the account they may be able to provide you the email. Only
    if they can verify the account.

    When you go to Contact Us,follow these steps to request a call from support:



    • Step 1 ----select Xbox One
    • Step 2 ----select see other options then subscription changes
    • Step 3-----select show contact options

      Step 4 ----select request call from support

    Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



    Hope this helps.



    Thanks,

    Brad
  5. luissolid Win User

    I lost my gamertag

    Hello welcome to the forums!

    The first is that you verify what email (microsof account) is attach with your Xbox Live Account (Gamertag) and verify the purhcase here:

    View your Xbox purchase history online

    1. Sign in to the Payment & billing page with your Microsoft account.

      Note If you don't know your Microsoft account email address or password, use the Lost Account Solution or
      the Lost Password Solution.
    2. Compare your purchase history
    If you’re still unsure of what the purchase is or aren’t seeing it in your purchase history, review the following Purchase
    History FAQ
    section.

    If you see the game was purchase with the correct account but still you have a different gamertag maybe your your old gamertag violate the terms and conditions of Xbox Live.

    Regards!
  6. Adrian_720 Win User

    I lost my gamertag

    It is possible that I bought Xbox game pass in my Microsoft account, and was playing on my old xbox account that I don't remember the email?
Thema:

I lost my gamertag

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