I made a mistake

Discus and support I made a mistake in XBoX Rewards to solve the problem; So I redeemed a 3 months of Xbox game pass on accident thinking that it was Xbox live. After I redeemed it I contacted Microsoft support. Since I... Discussion in 'XBoX Rewards' started by SlayingScarab12, May 23, 2018.

  1. I made a mistake


    So I redeemed a 3 months of Xbox game pass on accident thinking that it was Xbox live. After I redeemed it I contacted Microsoft support. Since I redeemed it they said they can cancel it but couldn't refund it and told me to keep it as extra proof. I also
    never used my 14 day free trial for proof that i haven't used it before. So If you can cancel my subscription and grant my the 3 month Xbox live subscription i would be very glad. You can also check my download history as extra proof that I didn't use it
    and i refuse to use it. Please fix this problem for me.

    Sincerely Nour~

    :)
     
    SlayingScarab12, May 23, 2018
    #1
  2. stringaGamer
    stringaGamer Guest
    I made a mistake

    i bought a battle map pack for minecraft its the halloween one but i ment to buy the mash up pack!I made a mistake :(
     
    stringaGamer, May 23, 2018
    #2
  3. KindGryphon
    KindGryphon Guest
    i made a mistake

    The only ones who handle suspensions/bans are the enforcement team. The only way to contact them is by filing for a case review. However since you already admitted to sending a message that was against the rules it would honestly be pointless to do as the
    case review will more than likely get upheld.
     
    KindGryphon, May 23, 2018
    #3
  4. I made a mistake

    Order Confirmation:

    b3fd1cbf-6161-4802-a802-19f3cb773b27

    Code:

    [Personal Information Removed]
     
    SlayingScarab12, May 23, 2018
    #4
  5. XBLRewards8
    XBLRewards8 Guest
    Hello SlayingScarab12,

    This forum is for Xbox Live Rewards issues. The Microsoft Rewards program is a separate program, so we are not fully informed on their issues. You should try contacting their support team via the Microsoft Rewards website.
     
    XBLRewards8, Nov 3, 2018
    #5
  6. SlayingScarab12 Win User

    I made a mistake

    Order Confirmation:

    b3fd1cbf-6161-4802-a802-19f3cb773b27

    Code:

    [Personal Information Removed]
  7. Smwutches Win User

    I made a mistake

    You can try contacting support to see if they can refund the original purchase so you can purchase the correct one. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us
  8. KindGryphon Win User

    i made a mistake

    The only ones who handle suspensions/bans are the enforcement team. The only way to contact them is by filing for a case review. However since you already admitted to sending a message that was against the rules it would honestly be pointless to do as the
    case review will more than likely get upheld.
  9. XBLRewards8 Win User

    I made a mistake

    Hello SlayingScarab12,

    This forum is for Xbox Live Rewards issues. The Microsoft Rewards program is a separate program, so we are not fully informed on their issues. You should try contacting their support team via the Microsoft Rewards website.
  10. HassanB Win User

    made a mistake

    Hello,

    Sorry, there's no exceptions when it comes to region changes. You'd have to wait the 3 months in order to change your account region to where it was previously.

    Please Note: Download your profile, purchasing games, and accessing Xbox LIVE in general may be restricted in unsupported regions. If you wish to play in that 3 month time frame, you'd need to make a new account in a region that is closer to
    your own that is officially supported by Xbox LIVE.
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I made a mistake

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