i need assistance

Discus and support i need assistance in XBoX Accessibility to solve the problem; im having issues getting into my xbox account on my 360. I can sign onto my xbox one with no problem but when I try to redownload my profile on the 360... Discussion in 'XBoX Accessibility' started by CastroHenderson, Sep 22, 2019.

  1. i need assistance


    im having issues getting into my xbox account on my 360. I can sign onto my xbox one with no problem but when I try to redownload my profile on the 360 it says that there is a problem with the credentials that im using to sign in. what do I do?

    :)
     
    CastroHenderson, Sep 22, 2019
    #1
  2. XBLRewards8 Win User

    I need assistance

    Hello Bad Newz62,

    You can earn Xbox Live Rewards Credit in two ways:

    1. By finishing the offers located on the MyMissions page at https://rewards.xbox.com/mymissions/ .

    -or-

    2. By earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases back as payback Rewards Credit. Pre-orders, in-game
    consumables, and subscriptions are not eligible for MyVIP.

    Since you are a zero star member, you do not get payback Credits on your purchases. You can check your current MyVIP level/progress at (https://rewards.xbox.com/myrewards/).
    I see that your eligible spending has brought you very near your first star!
  3. CastroHenderson Win User

    i need assistance

    I have checked all my security. everything is up to date and correct. but for some reason it will not allow me to access my account on the 360.. I can on the xbox one
  4. Vex1-[xboxvenue] Win User

    I need assistance

  5. ArminatorX Win User

    i need assistance

    As steeledwand7664 already said: If you can sign into your Microsoft Account on the web and other "modern" devices, but not your Xbox 360, you probably have Two Step Verification enabled or a very long password.

    Please go to
    https://account.live.com/Proofs/Manage
    and make sure you DO have Two Step Verification enabled and set up the free Authenticator App on your smartphone. This is a setting to make your account basically hacking proof, because during signing in, the Live
    service asks you for a secret code.

    A bit further down on the page after that setting, you will see a link to create an App Password.

    App Passwords are used for Apps or devices that try to connect to your Live account, but can't ask for that Two Step Code.

    So let the link create an app password, and use that app password instead of your regular password to sign in on your Xbox 360.
  6. G v zauBerBerg Win User

    i need assistance

    Hi again, You can often resolve issues with your Xbox 360 by
    clearing the system cache
    .

    If you haven't already, try unplugging your network modem/router for a few minutes while your console is turned off. It may be the network struggling to make a connection with your Xbox causing this issue.
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i need assistance

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