I need help to redeem codes that I'm supposed to get with the XGP that I brought with the...

Discus and support I need help to redeem codes that I'm supposed to get with the XGP that I brought with the... in XBoX on Windows to solve the problem; So, my problem is that I don't have an Xbox, so I can't do the "logical" solution. I would love to get my codes in a Email, cause I can't have them... Discussion in 'XBoX on Windows' started by Amakalin, Dec 3, 2019.

  1. Amakalin
    Amakalin Guest

    I need help to redeem codes that I'm supposed to get with the XGP that I brought with the...


    So, my problem is that I don't have an Xbox, so I can't do the "logical" solution.

    I would love to get my codes in a Email, cause I can't have them yet. Also I can't contact the support since it's seems to be off and not open in my country. Or just full idk.

    :)
     
    Amakalin, Dec 3, 2019
    #1
  2. Amakalin Win User

    I need help to redeem codes that I'm supposed to get with the XGP that I brought with the special offer

    Ok so I've received it on my phone !

    So you were right and patient was the key !
  3. Amakalin Win User

    I need help to redeem codes that I'm supposed to get with the XGP that I brought with the special offer

    But the fun fact is, that the "Request a call from Support" isn't working in my country it seems..

    As you said it : "If you qualify and if you do not own an Xbox One console, then you should receive the URL's (not codes) to redeem the offers via Xbox Live messages on the Xbox (Beta) app for Windows
    10 or the Xbox Console Companion app (Windows 10 or mobile) sometime this week (first week of December). "
    I'll wait and see then.
  4. XBF Ezra G Win User

    I need help to redeem codes that I'm supposed to get with the XGP that I brought with the special offer

    Hi Amakalin,

    Thanks for your post. I understand you are experiencing an issue with your recent purchase of Xbox Game Pass. Do you mind posting the exact promotion you purchased with your subscription?

    Please keep us updated.
  5. XBF Diego M Win User

    I need help to redeem codes that I'm supposed to get with the XGP that I brought with the special offer

    Hi
    Amakalin
    ,

    Thank you for posting on the Xbox forums. I'd be happy to answer that.

    First and foremost, you need to confirm that you qualify for these offers. For example whether your region is participating in the offer or if you have been a previous subscriber to any of these services. Your region needs to be included
    in the offer and you also have to be a new subscriber to the services to be eligible. You are not eligible if you have tried these services in the past. Also something else to note, EA Access is a subscription only available to Xbox One, therefore you wouldn't
    qualify for the EA access offer. You can check if you qualify by reading the terms and conditions found in the footer of the following link:

    Xbox Game Pass Ultimate


    If you qualify and if you do not own an Xbox One console, then you should receive the URL's (not codes) to redeem the offers via Xbox Live messages on the Xbox (Beta) app for Windows 10 or the Xbox Console Companion app (Windows 10
    or mobile) sometime this week (first week of December). The special URL's will not be sent via email as far as I know and they will re-direct you to claim the offers on your other accounts. If you want some more immediate assistance then you will need to be
    placed in queue to request a callback from Xbox customer support so they can help you out if you do not own an Xbox One console.

    1. Contact us here
    2. Select Xbox One
    3. Select See other options
    4. Select Payment & billing under Account management
    5. Select show contact options
    6. Select "Request a call from Support" if available within hours of operation or there should be a number for you to call and hours of operation for your region if a callback option is not available

    There is nothing that we can do regarding this promotion on the forums so you will either have to contact Xbox Customer Support for help or wait until you receive it via Xbox Live messages.
  6. Amakalin Win User

    I need help to redeem codes that I'm supposed to get with the XGP that I brought with the special offer

    I purchased the "Xbox Game Pass Ultimate" I guess that's the whole name.


    [​IMG]


    Incase you needed a screen of it, there you go
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