​I need to send in my Xbox one elite controller to get fixed

Discus and support ​I need to send in my Xbox one elite controller to get fixed in XBoX on Consoles to solve the problem; I need to send in my Xbox one elite controller to get fixed. At the device service and repair in the elite controller thing it wants to send me replace... Discussion in 'XBoX on Consoles' started by Taddimuss, Apr 16, 2018.

  1. Taddimuss
    Taddimuss Guest

    ​I need to send in my Xbox one elite controller to get fixed


    I need to send in my Xbox one elite controller to get fixed. At the device service and repair in the elite controller thing it wants to send me replace accessories not an actual
    elite controller. There's a replacement standard controller. Do I use the standard replacement and I send my elite controller and they'll send me an elite controller or a standard? I'm just confused, am I overlooking something? I've read other post about broken
    elite controllers but the answered ones just have a link to the Device service and repair page or something along the lines of that.

    :)
     
    Taddimuss, Apr 16, 2018
    #1
  2. Taddimuss
    Taddimuss Guest
    Fix my xbox one elite controller

    is it possible that send in my xbox one elite controller to get fixed, the plug in, in the back doesn't work. Please help
     
    Taddimuss, Apr 16, 2018
    #2
  3. jonobrowne
    jonobrowne Guest
    fix controller

    my xbox one elite controller is broken and it is still in warranty i dont know how to get it fixed
     
    jonobrowne, Apr 16, 2018
    #3
  4. HAZMAT RADIO
    HAZMAT RADIO Guest

    ​I need to send in my Xbox one elite controller to get fixed

    You'll need to contact Xbox Support by phone or chat to see if the controller is available for replacement. There isn't a "repair" option for the controller.

    If it is available for replacement, you will need to cover the cost for shipping to the repair center. No shipping label will be provided.
     
    HAZMAT RADIO, Apr 16, 2018
    #4
  5. HAZMAT RADIO Win User

    ​I need to send in my Xbox one elite controller to get fixed

    You'll need to contact Xbox Support by phone or chat to see if the controller is available for replacement. There isn't a "repair" option for the controller.

    If it is available for replacement, you will need to cover the cost for shipping to the repair center. No shipping label will be provided.
  6. Deadlock 156 Win User

    My xbox elite controller is out of warranty

    My xbox one elite controller needs it's rb fixed but it's warranty has ran out. Can I pay to get it fixed
    It is possible to find someone to fix it locally but it is probably best to purchase a new one.
  7. His Pet Leaf Win User

    elite controller broke

    If you have your receipt try checking with the retailer you purchased from and see if you are able to get a replacement or refund.

    If not despite previous comments, send in your controllers for repair or replacements. It's best if your console is still covered by warranty as you won't need to pay much at all or any for that matter.

    This link I am sending will tell you how to get your elite controller serviced

    support.xbox.com/.../servicing-elite-controller


    SEND IN THE BARE CONTROLLER, keep the removable sticks and DPAD, as you will be sent back barebone controller.
  8. a27cd1 Win User

    Xbox Controller Future (elite and others)

    Me too, for me and my controller it is nothing major. But still if something major did go wrong (and for those who have had major problems) for me personally, I would much rather pay the cost of a standard controller (60 bucks) to send in my elite and
    get it fixed than buy just a standard controller for that price. With Microsoft releasing certain items tailored to a specific audience (elite controller, xbox one x, the gamers who want the extra power/options) it would be nice to know that the item itself
    is backed up by the producer for not just a warranty but any customer paid fixes you may need in the future. Granted this is all if the problem can actually be fixed, I know in some cases the item may not be fixable.
  9. Smwutches Win User

    Repaired item didn't send everything back

    You would need to try contacting support to see if there is anything they can do, but it is noted that when you send an elite controller in you should only send the controller. Nothing else is guaranteed to come back. http://support.xbox.com/contact-us

    https://support.xbox.com/en-US/xbox-one/accessories/servicing-elite-controller_OLD

    Important If you do need to send your Xbox Elite Wireless Controller to our service center, do not send removable parts with your controller. They will not be returned to you. Keep all
    the removable D-pads, paddles, and thumb sticks. You'll receive a replacement controller without these parts, so you'll need to use those original parts with the replacement controller.
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​I need to send in my Xbox one elite controller to get fixed

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