I own a game and am being told to purchase it again

Discus and support I own a game and am being told to purchase it again in XBoX Games and Apps to solve the problem; I own Borderlands 2 the Handsome Edition for the xbox one on a physical disc, but after I install it and try to run it on my console, I am redirected... Discussion in 'XBoX Games and Apps' started by CrazierSpade474, May 10, 2021.

  1. I own a game and am being told to purchase it again


    I own Borderlands 2 the Handsome Edition for the xbox one on a physical disc, but after I install it and try to run it on my console, I am redirected to the Microsoft store so that I can buy it there. This hasn't happened with any other games I own a physical copy of. Has this happened to anyone else and how can it be fixed? I don't want to have to buy it twice since I clearly own it if it's a physical copy.

    :)
     
    CrazierSpade474, May 10, 2021
    #1
  2. XBF Mohammed C Win User

    Own Oblivion DLC but being told to purchase again

    Hello Dragonlord0501, I hope everything is going well!

    Thank you for reaching Microsoft Xbox Forum support!

    I highly recommend following the troubleshooting steps here:

    After each step try to see if the issue is fixed!

    First, please select System > Settings > account > remove accounts and then select your account and select Remove to confirm.

    Then, hold down the power button for about 10 seconds, until the console shuts off, then unplug the power cord and wait for 2-3 minutes before plugging it back in and turn on the Xbox.

    If the issue persists, please select System > Settings > devices and streaming > blue ray > persistent storage > clear three times > restart console.

    If you are still encountering the same issue, please select System > Settings > System > Console info > Select Reset console > Choose Reset and keep my games and apps.

    I wish you a lovely day, and I hope this helps you out!

    Kind Regards

    Stay safe, and happy gaming!
  3. Dragonlord0501 Win User

    Own Oblivion DLC but being told to purchase again

    Yeah so none of that helped, the problem is even on my computer it says I do not own the dlc, on the Microsoft website. I’m not purchasing a DLC for the second time
  4. Sophia hunt Win User

    Told to purchase game I already own.

    It worked, thank you so much for the help :)
  5. XBF Leo G Win User

    Told to purchase game I already own.

    Hello Sophia,

    Thank you for posting on the Xbox forums. We understand that you are being asked to purchase Grand Theft Auto V when you are installing it on a disc. We recommend cancelling the installation and installing the game offline. We have a support article
    that explains
    how to install a game while offline
    . This will allow the console to install the game through the license on the disc while the console is offline. Then you take the console online and finish installing any updates. Be sure to let us know the results Sophia!
  6. MortalAlpha6 Win User

    Why am I being told that I need to rebuy DLC that I own on the 360?

    Not everything is transferrable between the 2 versions.

    No I understand but it a
Thema:

I own a game and am being told to purchase it again

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