I own Hitman 2 but cannot access to content and levels

Discus and support I own Hitman 2 but cannot access to content and levels in XBoX Games and Apps to solve the problem; Hello, I buy Hitman 2 gold Edition back in November and already work fine But since early August i don't have anymore acces to the levels in the game... Discussion in 'XBoX Games and Apps' started by Nico NT, Sep 3, 2019.

  1. Nico NT
    Nico NT Guest

    I own Hitman 2 but cannot access to content and levels


    Hello,

    I buy Hitman 2 gold Edition back in November and already work fine

    But since early August i don't have anymore acces to the levels in the game

    I follow all the indication from Warner Games support but nothing work

    https://wbgamessupport.wbgames.com/hc/en-us/articles/360002062948-I-own-DLC-content-or-levels-for-HITMAN-2-but-cannot-access-them

    I don't have the levels from hitman 2 on my ready to install in the game mangement.

    Ok for the the legacy pack and the extention pack, only the 6 basic levels from Miami to Sgail island, and the fist sniper assassin map doesn't appears

    Thanks for your help

    :)
     
    Nico NT, Sep 3, 2019
    #1
  2. Nico NT Win User

    I own Hitman 2 but cannot access to content and levels

    Thanks very much, i will do that.

    Thanks again!
  3. choppyseize Win User

    I own Hitman 2 but cannot access to content and levels

    I would also check your purchase history to be sure the additional content is linked to the same account.
  4. XBF Diego M Win User

    I own Hitman 2 but cannot access to content and levels

    Hi Nico NT,

    Thank you for the update and the screenshots. I understand the issue now and it does seem like it could be a license issue but unfortunately we are not equipped on the forums to assist with these types of problems. At this point I recommend contacting Xbox
    customer support for more assistance so they can investigate this license issue on your account.

    1. Contact us here
    2. Select Xbox One
    3. Select See other options
    4. Select Payment & billing under Account management
    5. Select show contact options and go to step 4
    6. Select Request a call from Support if available within hours of operation or there should be a number for you to call and hours of operation for your region

    I hope this helps.
  5. Nico NT Win User

    I own Hitman 2 but cannot access to content and levels

    Thanks for your answer.

    I already done all that.

    I think it's a licence problem, i'm explain myself

    I have 3 xbox one (Day One, S and X), i lost the content approximatley at the same moment around august eight on all xbox one.

    When i seach the game in the store is not appear i own it buy buy it again :
    [​IMG]


    In my purchase history it corectly appear (see picture order hitman 2)


    [​IMG]


    I'm correctly loged with my account on my xbox console and xbox.com

    Fist time a have a problem like that. Really weird...

    Thanks
  6. XBF Diego M Win User

    I own Hitman 2 but cannot access to content and levels

    Hi NicoNT,

    Thank you for posting on the Xbox forums. I'd be happy to help troubleshoot the issue.

    Go ahead and do a hard restart and power cycle. Hold down
    the power button on the console for about 10 seconds until it shuts down and then remove the power cable from the Xbox and the power outlet for about 5 minutes. Then re-connect and turn on the Xbox.

    If that doesn't help then you will need to try out a soft factory reset.

    1. Press the Xbox button to open the guide.
    2. Select System > Settings > System > Console info.
    3. Select Reset console.

    Make sure to select "Keep my games & apps" and have the correct account login information plus your Wi-Fi password ready if you connect wireless because you will need to re-add the account's that were on the Xbox and re-connect to your
    network during the reset.

    Let us know if you can now play all of the levels that you own after trying those steps.
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I own Hitman 2 but cannot access to content and levels

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