I pre ordered a game and it cancelled on me and it won’t let me purchase it again

Discus and support I pre ordered a game and it cancelled on me and it won’t let me purchase it again in XBoX Games and Apps to solve the problem; Ma’am/Sir... I am in need of your assistance. I pre-ordered Call of Duty Cold War during the preceding time. The order was paid using XBox gift cards.... Discussion in 'XBoX Games and Apps' started by ManUNic, Nov 26, 2020.

  1. ManUNic
    ManUNic Guest

    I pre ordered a game and it cancelled on me and it won’t let me purchase it again


    Ma’am/Sir...

    I am in need of your assistance. I pre-ordered Call of Duty Cold War during the preceding time. The order was paid using XBox gift cards. The balance on my gift cards balance showed that money has been deducted. I went to go download the game later in
    the day of the release and I keep getting the error that says “you need to purchase this game”. My mom let me use her credit card and again, it will not let me download the game and gives a similar error. Please help! I’d like to play this game but without
    having to lose additional funds as well as the bonus.
    Thank you in advance!

    Respectfully,
    Nicholas Harrison

    :)
     
    ManUNic, Nov 26, 2020
    #1
  2. 22 savegeCfg Win User

    Game

    My xbox one won,t let me play games
  3. Malacath Win User

    Rainbow Six Vegas 2

    Not exactly.

    Contacting support got me the code. I actually cancelled the pre-order because they took too long to sort it out then the next day got the code so pre-ordered again.
  4. EvilD_853 Win User

    GWG/ EA Access

    Hello,

    i tried to reply multiple times i won,t let me reply.

    It says opps something went wrong. try again.
  5. THEOWENKILLER Win User

    next gen xbox release date

    [quote user="vG Ghostz"]

    so if i pre order the ps4 (which i aint gunna) ill get that this year as they wont make ya pre order something for £20 and not let ya have it this year

    [/quote]

    You won`t get either console until they are good and ready to release them.
  6. EggsBoxJuan Win User

    Cancelling pre-order games?

    Hi, as the Ambassador says you can cancel the pre-order by contacting Xbox support, I would recommend you call them by phone.

    support.xbox.com/.../pre-order-faq

    Can I cancel a pre-order?

    Yes, before we release the game, you can cancel your pre-order by contacting Xbox Support.
Thema:

I pre ordered a game and it cancelled on me and it won’t let me purchase it again

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