I purchase a year

Discus and support I purchase a year in XBoX Accessibility to solve the problem; I redeemed a year of Xbox Live on 12/29 2018 trying to figure out why now why I ran out of Xbox Live and it's saying I have to pay. ***Moved from:... Discussion in 'XBoX Accessibility' started by DavidEngland4, Feb 12, 2019.

  1. I purchase a year


    I redeemed a year of Xbox Live on 12/29 2018 trying to figure out why now why I ran out of Xbox Live and it's saying I have to pay.

    ***Moved from: Mobile Devices/Other Windows Mobile Devices/Microsoft Account/Other Unknown

    :)
     
    DavidEngland4, Feb 12, 2019
    #1
  2. DominumStige Win User

    I purchase a year

    Hi!

    Make sure your subscription is correctly active on your
    profile
    . If it's active (not expired), try to remove your profile from the console and re-download it again.
  3. WPAK Win User

    I purchase a year

    ​Hi there,

    please double check
    http://account.microsoft.com/services
    to see if the subscription is showing there without issues. If the subscription shows, try the following steps

    1. Remove profile from the console (Make sure you know the account credentials for the account, since you will need them later)
    2. Perform the manual power cycle steps like mentioned on the following link, be sure to wait at least 60 seconds before powering on again:

      http://support.xbox.com/en-us/xbox-one/console/power-cycle-console
    3. Redownload your profile

    If the subscriptions shows with issues then check for the following:

    - Outstanding amount, then please follow the steps here:
    https://support.xbox.com/billing/xbox-subscriptions/pay-past-due-balance-on-xbox-subscription


    If other issues are shown or no subscription is shown then it is best to contact Xbox Support (via Phone or Support Chat) at
    http://support.xbox.com/contact-us

    Let us know the results
  4. H3PA80R Win User

    I purchase a year

    Check your subscription Status here: https://account.microsoft.com/Services

    If there is no error on that page you could try to delete the Profile on your console and redownload it. Make sure that you have the Mail and password for your account to redownload it.

    Hope that helps.
  5. EnragedBubble5 Win User

    3 year old purchase and no refund

    And by 3 year old purchase, I mean my son, a 3 year old, made the purchases.
  6. J.R.G. Win User

    question about renewing live gold

    If I purchase a year of Live today and next month purchase a 12 month card and activate it, I have one year and 11 months of Live.
Thema:

I purchase a year

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