I purchased a controller, but a week later it says pending on the shipment

Discus and support I purchased a controller, but a week later it says pending on the shipment in XBoX Accessibility to solve the problem; I bought a controller on my xbox a week ago and when I initially bought it, it took the money out of my bank account and said I purchased it and that... Discussion in 'XBoX Accessibility' started by Tempest5401, Apr 23, 2020.

  1. Tempest5401
    Tempest5401 Guest

    I purchased a controller, but a week later it says pending on the shipment


    I bought a controller on my xbox a week ago and when I initially bought it, it took the money out of my bank account and said I purchased it and that the date It would arrive would be the 21st-23rd. The controller although it has yet to arrive, no fault
    to them, but it says the order is pending and the money was back into the account. I don't know what happened, can someone explain?

    :)
     
    Tempest5401, Apr 23, 2020
    #1
  2. XBF Brad A Win User

    I purchased a controller, but a week later it says pending on the shipment

    Hello Tempest,

    Thanks for reaching out to the forums. We understand you have a question on a purchase. If the money was returned to you, the order seems to be cancelled. We recommend waiting a day to see what the shipment changes to. You can also try reaching out to the

    Microsoft support contact us
    .

    Thanks,

    Brad
  3. Sebell Blue Win User

    Day One Xbox Fiasco

    Odd my tracking now says the package is in Calgary and it updated to say:

    "Registered with Clearing Agency. Shipment release pending Clearing Agency review. / Shipment submitted to Clearing Agency, awaiting final release."
  4. JS_294 Win User

    Xbox elite controller order status

    Check the order confirmation email for the expected delivery date. I ordered my controller on April 11, and the order status is still pending, but the email says it will be delivered by May 6 (almost 4 weeks after purchase).

    Other people who purchased the controller recently (March) were in the same situation and posted on here saying it took about 3 weeks for the order status to change, so you can probably expect the same for your order.
  5. VinOth_VingO - வ Win User

    Order pending

    Hi,

    Due to COVID-19 your shipment will be pending. Not only yours most of the items were pending in the warehouse.
  6. XBLRewards8 Win User

    I've bought 2 several games under microsoft store, but they are not under MyVIP and reward points

    Hello vicchow17,

    Purchases from the MicrosoftStore.com are not eligible for MyVIP. The only way to currently get Rewards for those purchases is from our MicrosoftStore.com pre-order offer. That offer awards pre-order purchases with Credits which appear as pending 15 days
    after the shipment date.
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I purchased a controller, but a week later it says pending on the shipment

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