I purchased a game , but I dont have the game

Discus and support I purchased a game , but I dont have the game in XBoX Sales and Promo to solve the problem; I spent $30 i redeemed from 2 $15 Xbox cards i purchased today. I went to buy Borderlands 3's 2nd season pass, but after i spend the money, which I... Discussion in 'XBoX Sales and Promo' started by BaconBro3698, Jul 17, 2021.

  1. BaconBro3698
    BaconBro3698 Guest

    I purchased a game , but I dont have the game


    I spent $30 i redeemed from 2 $15 Xbox cards i purchased today. I went to buy Borderlands 3's 2nd season pass, but after i spend the money, which I know it used because I only had $0.01 left on my account, i didnt have the dlc. Could someone help fix it so i can get it or atleast get my money back?

    :)
     
    BaconBro3698, Jul 17, 2021
    #1
  2. Hi Im Swat Win User

    I purchased a game , but I dont have the game

    Try restarting your console After you have done that, go to...

    * My Games & Apps

    * Borderlands 3

    * Press the 'Menu' button (the one with the 3 stacked lines)

    * Manage Game and add-ons

    From there, you should be able to see everything you have installed for that game. If the season pass is not listed, you haven't downloaded it. Go to the store & download it from there. If you don't have the option to download it, you either never bought it or are on the wrong account. You can check your order history here.
  3. XBF Leo G Win User

    i dont have my game

    Hello wjcastle2003,

    Thank you for posting on the Xbox forums. Does the license for the game appear in
    your account's license list? Once we determine that the license and

    transaction
    for the game appear on the account, we will continue providing troubleshooting steps to download the game. If either the license or transaction are missing from the account, we recommend reaching out to the
    Xbox support team to report the issue. Be sure to let us know the results!
  4. choppyseize Win User

    i dont have my game

    Anything you own will show in your purchase history or show in the Xbox store as owned. You may want to see if you bought it on another account or if it's indeed linked to yours.
  5. xPauloJRx Win User

    i dont have my game

    Hello,

    you can check your purchase history here:

    https://support.xbox.com/en-US/billing/xbox-subscriptions/check-xbox-live-bill
  6. HassanB Win User

    I dont have a game code!

    Hi,

    Sorry, there's really nothing we can personally do to help you with this. You purchased a used game, and more than likely the person that gave it to the Salvation Army store was getting rid of it without knowing that someone else won't be able to use it without
    a valid CD key.

    The only way you'll be able to play this game is if you purchase it new and with a CD key that isn't used. There's no way to use a CD key that has already been used (which is probably why it wasn't included in the used copy of the game). You can try to return
    it to the store where you purchased it from and explain the situation to them.

    Thanks.
Thema:

I purchased a game , but I dont have the game

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