i purchased a game but it was Declined and i was still charged

Discus and support i purchased a game but it was Declined and i was still charged in XBoX Sales and Promo to solve the problem; hey i purchased a game about 3 months ago i was charged but now the game is out i dont have it and it is saying the purchase was failed... Discussion in 'XBoX Sales and Promo' started by DR Cupcakes19, Sep 9, 2019.

  1. i purchased a game but it was Declined and i was still charged


    hey i purchased a game about 3 months ago i was charged but now the game is out i dont have it and it is saying the purchase was failed

    :)
     
    DR Cupcakes19, Sep 9, 2019
    #1
  2. RandyAU93 Win User

    i purchased a game but it was Declined and i was still charged

    i both got charged in the day for it and didn't get notified when it failed
    Did you use Microsoft account funds to make the purchase, and ONLY Microsoft account funds (as in a prepaid gift card)? That would be the ONLY way you'd be charged on the purchase date, I'm afraid. And if you were charged, the order wouldn't have been cancelled,
    since you already bought it with your account funds.

    What you're describing is very common when people pre-order the game with a credit/debit card. They think the purchase actually went through then, when it didn't. Because game shipment dates are prone to change, you won't be charged until about 10 days prior
    to the actual release of the content. If your account doesn't have enough money in it to cover the purchase, it's cancelled.

    Have you contacted the payment method (your bank, your card issuer, etc.) to see if they declined a charge from Microsoft about 10 days ago?
  3. RandyAU93 Win User

    i purchased a game but it was Declined and i was still charged

    When you pre-order a game on the Xbox Store, the only way you are actually charged at that time is if you use only Microsoft account funds. If you have it tied to another payment method, you will not be charged at the time of the order. Instead, you are
    charged about 10 days from the game's launch. So if your payment method didn't have enough money on it at that time, the order would fail. You can change payment methods and attempt the purchase again at the
    Microsoft Account site in your order history.
  4. DR Cupcakes19 Win User

    i purchased a game but it was Declined and i was still charged

    i both got charged in the day for it and didn't get notified when it failed
  5. XBF Ezra G Win User

    Declined my Order?

    Hey Aaron!

    Thanks for your post, if the order came out as declined then there should have been no charge made to your bank/credit card. In order to correct this simply attempt to re-purchase the game. When a pre-order is placed a hold is usually made on a debit/credit
    card for the amount of the game and then released back onto your account, a few days before a games release is the time that the charge follows through. If there are insufficient funds or the charge is declined, this is what results.

    For more information check out this article:
    Pre-order Xbox One digital games in the Microsoft Store


    I hope this information helps, thanks again!
  6. Jo Mari GianGuintu Win User

    Tekken Tag Tournament 2 on Xbox One

    1. Make sure you have a payment instrument on file.

    2. Try processing the purchase from the website. (Yes, even if it's for free you still need to "purchase" it.)

    3. And yeah, make sure you have an active Xbox Live Gold subscription and no declined or pending charges on your account.
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i purchased a game but it was Declined and i was still charged

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