I purchased an XBOXLIVE gold for grandson

Discus and support I purchased an XBOXLIVE gold for grandson in XBoX Accessibility to solve the problem; this iboxlive gold I purchased says 3months+1bonus month play with friends online and get free games plus exclusive discounts this card isn't working... Discussion in 'XBoX Accessibility' started by DeborahJackson3, Jun 2, 2019.

  1. I purchased an XBOXLIVE gold for grandson


    this iboxlive gold I purchased says 3months+1bonus month play with friends online and get free games plus exclusive discounts

    this card isn't working he can not play online and I'm asking why

    :)
     
    DeborahJackson3, Jun 2, 2019
    #1
  2. Allebas Win User

    I purchased an XBOXLIVE gold for grandson

    Hi DeborahJackson3,

    Is there an error code or any specific message that comes up when he tries to play online?
  3. WoofersSC Win User

    I purchased an XBOXLIVE gold for grandson

    Hi, Has he tried going to his account and looking at subscriptions? If the Subscription has expired, check the code, it is very easy to mistake a letter or a number while entering the code. If not you may want to check with the store that you bought
    it from, Sometimes the cards are not activated until a couple of hours later.

    I hope this helps, if not please try the Xbox Support page for Assistance.

    Have a Great Day and Happy Gaming!!

    XBox - Support

    http://support.xbox.com/en-us/Pages/default.aspx
  4. {Parity} Win User

    I purchased an XBOXLIVE gold for grandson

    If he redeemed the code successfully then have him remove his profile and then reload it.
  5. Njal the Blue Win User

    I purchased an XBOXLIVE gold for grandson

    You may need to take the card back to the retailer, as there is a chance it didn't get activated by them.

    A little more information would help too, especially as stated by a fellow ambassador, are there any error codes?
  6. XGC HABS FAN Win User

    I purchased an XBOXLIVE gold for grandson

    Check your receipt to see if its activated
Thema:

I purchased an XBOXLIVE gold for grandson

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