I purchased Insurgency Sandstorm in 2020 never heard anything about my refund or even heard...

Discus and support I purchased Insurgency Sandstorm in 2020 never heard anything about my refund or even heard... in XBoX Games and Apps to solve the problem; I purchase from store on 2020 around the games store offer Insurgency Sandstorm.? I was just waiting on the Beta release but the game either got pushed... Discussion in 'XBoX Games and Apps' started by Colin769, Mar 4, 2021.

  1. Colin769
    Colin769 Guest

    I purchased Insurgency Sandstorm in 2020 never heard anything about my refund or even heard...


    I purchase from store on 2020 around the games store offer Insurgency Sandstorm.? I was just waiting on the Beta release but the game either got pushed back cos of Covid i think No ones heard a thing from Devs.? I not heard nothing about my refund nobody on my xbox message to say a thing But yous are happy to take our cash .Please explain whats going on I still want this game I keep checking to see if or when it be here.? Someone just contact me from Australia about it he was on the PC version which they supposed to be always updating. Really Strange.?

    :)
     
    Colin769, Mar 4, 2021
    #1
  2. BiohazardBR Win User

    Game game is your favorite

    Right nos is insurgency sandstorm, ori and the will of the wisps
  3. XBF Eladio M Win User

    Insurgency :Sandstorm

    Hey Killja

    Thank you for taking the time to post this on the Xbox Forums. We understand that you are currently requesting a refund for game you pre-ordered.

    I would have to implore you to
    contact Xbox customer support
    as they would be better equipped to assist you with being able to cancel that pre-order for your game.

    I hope this helps.
  4. Killja Win User

    Insurgency :Sandstorm

    Well, microsoft's response is " too bad, no refund for you!"

    "I understand you're requesting a refund. Here's what I found out after looking into your request:

    We can’t provide a refund to this request. It’s been longer than our refund policy allows for digital game products. Thanks for understanding."

    Really, you take money for a product that's not even ready yet and then can't refund me WHEN YOU AND THE DEVELOPERS ARE AT FAULT!!!

    WELL THEN FIX THE [Mod removed] GAME.

    Maybe I should think of investing in playstation instead.
  5. dempup Win User

    Insurgency :Sandstorm

  6. Killja Win User

    Insurgency :Sandstorm

    Hey .

    Thank you for reaching out to the forum. Here is a guide on how to cancel pre-orders. Hope that helps

    Microsoft store - Cancel an order or pre-order
    Thanks. Just went to the order history. It's there but there isn't a link to cancel the order. The game downloadeed to my Xbox one but it doesn't start up. It just goes to the Microsoft store when I try to open. since it seems the game is on indefinite hold
    on Xbox, refunds should be offered. Not everyone is playing on PS4 or PC. And not everybody is getting a new gen xbox when it coes out.
Thema:

I purchased Insurgency Sandstorm in 2020 never heard anything about my refund or even heard...

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