I purchased Xbox game pass because I thought it gave me gold as well as the game pass, when...

Discus and support I purchased Xbox game pass because I thought it gave me gold as well as the game pass, when... in XBoX on Consoles to solve the problem; I purchased Xbox game pass for £7.99 because I believed Xbox live gold was included, when I loaded my game it said I needed Xbox gold. So I went to... Discussion in 'XBoX on Consoles' started by Joe⚜, May 3, 2021 at 8:42 PM.

  1. Joe⚜
    Joe⚜ Guest

    I purchased Xbox game pass because I thought it gave me gold as well as the game pass, when...


    I purchased Xbox game pass for £7.99 because I believed Xbox live gold was included, when I loaded my game it said I needed Xbox gold. So I went to upgrade to ultimate, when doing so I thought I would be charged an extra £3. This would make the total £10.99 (the price of game pass ultimate). Instead, I was charged a total of £18.98 (the price of both subscriptions added together. How do I get my original £7.99 back?

    :)
     
  2. XBF Aicha T Win User

    I purchased Xbox game pass because I thought it gave me gold as well as the game pass, when it didn't I upgraded to game pass ultimate, now I have been charged twice

    Hello there @Joe⚜ I hope everything is going well!

    Thank you for reaching Microsoft Xbox Forum support.

    To request a refund on the game, please access Request an Xbox refund | Xbox Support and select "Why don’t I see my purchase in the list?" and follow the instructions provided. Just make sure to type in the order number correctly, and then choose the reason the most suitable for your request.

    The refund department takes up to 72 hours to respond and the money takes three to 5 business days to go back to the account. I wish you a lovely day, and I hope this helps you out!



    I wish you a lovely day, and I hope this helps you out! All the best!

    Kind Regards

    Stay safe, and happy gaming!
  3. Smwutches Win User

    I purchased Xbox game pass because I thought it gave me gold as well as the game pass, when it didn't I upgraded to game pass ultimate, now I have been charged twice

    You would have had to submit a refund request for the first purchase before purchasing Ultimate. Since you purchased Ultimate, it would have cancelled the original subscription and upgraded it to Ultimate as well (so you should have 2 months of Ultimate currently).
  4. StuartATrueRed Win User

    Problems with x box gold

    When you purchase Game Pass Ultimate, it converted the rest of your gold to Ultimate as well. It states this when you purchase the subscription. If you decide to cancel, it also removes access to gold as well. It's best for you to just let the Game Pass
    Ultimate expire, then purchase gold again.
  5. Wh4t1sL1fe Win User

    Games with Gold

    They probably are using your mac id and see it was already downloaded on one mac id under that account and doesnt allow another one to download. That would be my guess? They have the $1 trial back for game pass ult. Go to costco and purchase the 2 year
    for $100 for xbox gold and purchase the $1 free trial. When I did that it gave me xbox game pass ult for $1 for my over 2 years of xbox live gold. Totally worth it.
  6. Mr Skittles 420 Win User

    How do I start the new Deadrising 3 DLC

    I wouldn't have purchased the season pass now if I knew that. I thought because the achievements were released that the game was also. Oh well.

    Thanks for the answer.
Thema:

I purchased Xbox game pass because I thought it gave me gold as well as the game pass, when...

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