i received a gift and it's not working

Discus and support i received a gift and it's not working in XBoX Sales and Promo to solve the problem; I recently received an email from xbox saying that I won a gift, it was $ 4 but when I try to see the code, it says that it is no longer available, I... Discussion in 'XBoX Sales and Promo' started by uTaaurus, Mar 4, 2019.

  1. uTaaurus
    uTaaurus Guest

    i received a gift and it's not working


    I recently received an email from xbox saying that I won a gift, it was $ 4 but when I try to see the code, it says that it is no longer available, I wonder what to do to solve it?

    :)
     
    uTaaurus, Mar 4, 2019
    #1
  2. uTaaurus Win User

    i received a gift and it's not working

    I don't know why but the Brazilian services don't have a "request a call from support", the chat still working?

    I know $4 isn't to much but changing to the BRL i can buy a game or something like that
  3. uTaaurus Win User

    i received a gift and it's not working

    it says

    ''the code is no longer available''

    ''must redeem by July 31, 2019 and spend within 90 days of redemption''

    why just send me $4 to spend only in 4 months?
  4. {Parity} Win User

    i received a gift and it's not working

    Try contacting
    Xbox Support
    directly. They should have access to that type of information.
  5. XBF Brad A Win User

    i received a gift and it's not working

    Hi Taaurus,

    Yes instead of selecting request a call from support you can chat with an agent. This will open a chat dialogue.

    Brad
  6. XBF Brad A Win User

    i received a gift and it's not working

    Hello Taaurus,

    You can request a call from support. Most the currency won like this expires. They may be able to see the code that was sent due to it was Microsoft that sent it.

    When you go to Contact Us to get it to request a chat follow these steps:



    • Step 1 ----select Xbox One
    • Step 2 ----select see other options then subscription changes
    • Step 3-----select show contact options

      Step 4 ----select request call from support

    Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



    Hope this helps.



    Thanks,

    Brad

    Xbox Forum Team
Thema:

i received a gift and it's not working

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