I redeemed 250 gems in the prize vault and got an incomplete code ?!

Discus and support I redeemed 250 gems in the prize vault and got an incomplete code ?! in XBoX Rewards to solve the problem; I spent 250 gems for $5 prepaid visa card and I received the mail with the code - but it was only 14 digits instead of 25, so i couldn't redeem it.... Discussion in 'XBoX Rewards' started by NitSam, Jun 21, 2018.

  1. NitSam
    NitSam Guest

    I redeemed 250 gems in the prize vault and got an incomplete code ?!


    I spent 250 gems for $5 prepaid visa card and I received the mail with the code - but it was only 14 digits instead of 25, so i couldn't redeem it.

    This was a day before June 15, when Xbox Live Rewards ended and was merged with Microsoft Rewards, so I contacted Xbox Support. They
    redirected me to Microsoft Rewards support, claiming that they will replace the code.

    I contacted them and their response seemed oblivious of the fact that Xbox Live Rewards was over and they stated that "this is being handled by Xbox Live Rewards Support Team. This is different from Microsoft Rewards." Then, (redirect) "In
    order to get the appropriate assistance, please contact or submit your report to the Xbox live Rewards Support Team here." - which doesn't exist anymore.

    Back to the drawing board.

    The link sent me to the US Xbox forums home page - and here I am.

    :)
     
    NitSam, Jun 21, 2018
    #1
  2. XBLRewards8
    XBLRewards8 Guest
    Rewards redemption error

    Hello KnicksKiller517,

    Since you selected 1000 Gigantic Gems as your vault prize, you were sent a code for 1000 Gigantic gems. Our system's report that you redeemed this prize, and it was not a computer error. Please be sure to redeem the prize you want from the vault by clicking
    on that prize's redeem button.
     
    XBLRewards8, Jun 21, 2018
    #2
  3. XBLRewards8
    XBLRewards8 Guest
    Just More Lies from Xbox

    Hello GropingDinosaur,

    Since you redeemed two 5000 Credits for 250 Gems from the vault, 500 Gems (2 x 250 = 500) were removed from your account.
     
    XBLRewards8, Jun 21, 2018
    #3
  4. Smwutches
    Smwutches Guest

    I redeemed 250 gems in the prize vault and got an incomplete code ?!

    The wrong instructions were sent with those codes. It needs to be redeemed at Digital Wallet
     
    Smwutches, Jun 21, 2018
    #4
  5. XBLRewards8
    XBLRewards8 Guest
    Hello,

    Apologies for the confusion. Here are the redemption instructions that should have been in your email:

    To redeem your prize from a browser:

    • Go to www.prepaiddigitalsolutions.com


    • Enter your prepaid digital token

    • Immediately use the virtual card to shop online, or choose a physical card that will be mailed directly to you.
     
    XBLRewards8, Nov 3, 2018
    #5
  6. Smwutches Win User

    I redeemed 250 gems in the prize vault and got an incomplete code ?!

    The wrong instructions were sent with those codes. It needs to be redeemed at http://prepaiddigitalsolutions.com
  7. XBLRewards8 Win User

    I redeemed 250 gems in the prize vault and got an incomplete code ?!

    Hello,

    Apologies for the confusion. Here are the redemption instructions that should have been in your email:

    To redeem your prize from a browser:

    • Go to www.prepaiddigitalsolutions.com


    • Enter your prepaid digital token

    • Immediately use the virtual card to shop online, or choose a physical card that will be mailed directly to you.
  8. XBLRewards8 Win User

    Rewards redemption error

    Hello KnicksKiller517,

    Since you selected 1000 Gigantic Gems as your vault prize, you were sent a code for 1000 Gigantic gems. Our system's report that you redeemed this prize, and it was not a computer error. Please be sure to redeem the prize you want from the vault by clicking
    on that prize's redeem button.
  9. XBLRewards8 Win User

    Gears of War Limited Edition Elite Controller

    Hello InsaneGhostFace,

    The prizes in the Vault can only be redeemed with MyVIP Gems.
  10. XBLRewards8 Win User

    Just More Lies from Xbox

    Hello GropingDinosaur,

    Since you redeemed two 5000 Credits for 250 Gems from the vault, 500 Gems (2 x 250 = 500) were removed from your account.
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I redeemed 250 gems in the prize vault and got an incomplete code ?!

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