I screwed myself on recovering my old account

Discus and support I screwed myself on recovering my old account in XBoX Accessibility to solve the problem; Can anyone help me get my old gamer tag account back. I was deployed in 2018. To change my password I used my friends phone (cant remember who). I set... Discussion in 'XBoX Accessibility' started by Robwilliamson1, Apr 23, 2020.

  1. I screwed myself on recovering my old account


    Can anyone help me get my old gamer tag account back. I was deployed in 2018. To change my password I used my friends phone (cant remember who). I set a security question, pretty sure I used a snarky remark (cant remember) I remember the email, but its
    asking for a phone verification (same as above). I've tried all the combinations I usually use, still nothing. I submitted a form, but cant seem to give them enough information to get it back. I dont want to lose my old account. The phone service isnt working,
    and I cant reach anyone on the online chat. I'm pulling my hair out here. Is there a representative that can get a hold of me? I can definitively prove who I am with every card ever put on the account, every email, and possibly a few emails, but I fear this
    constant pursuit will lock the account.

    :)
     
    Robwilliamson1, Apr 23, 2020
    #1
  2. ShauN0tDeaD Win User

    Account Compromised but recovered myself.

    My account was hacked for $75 but it did not go through because my address info was out of date (phew). Also, a guy I work with got hacked and charged. Is this a pervasive issue?
  3. Mister Gwyther Win User

    Account Compromised but recovered myself.

    If at any time your account is compromised, you need to contact phone support (support.xbox.com/contact-us) IMMEDIATELY! Simply recovering your account and contacting your bank isn't enough.
    As far as your LIVE account is concerned, you purchased content and never paid for it, which can be viewed as Marketplace Theft. Again, please contact phone support. Thanks!
  4. Ichabod13 Win User

    Account Compromised but recovered myself.

    I was hacked around the same time that the EA info came out that their servers were compromised. I've had my gamertag linked with my EA account for years, pretty sure that's how they got access to it for me. I made a stupid mistake and trusted MS to fix
    my charges instead of letting my bank do it and now I'm looking at upwards of 2 months if it takes as long as everyone else on the forums. :(
  5. fat guy face Win User

    Account Compromised but recovered myself.

    Why contact them, they never care, or help at all. I've been waiting 2 months, and have heard nothing...
  6. DGYT Win User

    I need to recover my old account

    No no no do NOT give out the email lol, there are some crooks out there.(You'd be surprised what they can do with just your email.) Glad I saw this.Alright, go to the Xbox.com website , and type in the email and what you think the password could be. Try
    it , if it doesnt work, click "Forgot?" and see if some options are available (ie them sending a code to your phone / an alternate email). If not, you may have to take it up with the support line.

    support.xbox.com/.../contact-us
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I screwed myself on recovering my old account

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