I spent $50 on the Summer Spotlight sale, where is my $10 gift card? (Terrible Customer...

Discus and support I spent $50 on the Summer Spotlight sale, where is my $10 gift card? (Terrible Customer... in XBoX Sales and Promo to solve the problem; After writing into Rewards Support, they confirmed that I did in fact meet the requirements for the Summer Spotlight Sale gift card with my purchases... Discussion in 'XBoX Sales and Promo' started by RomanBishop, Sep 17, 2020.

  1. RomanBishop
    RomanBishop Guest

    I spent $50 on the Summer Spotlight sale, where is my $10 gift card? (Terrible Customer...


    After writing into Rewards Support, they confirmed that I did in fact meet the requirements for the Summer Spotlight Sale gift card with my purchases of Othercide and Liquid Sunshine. But after multiple exchanges, they said they couldn't help me and directed
    me to Microsoft Support.

    I even got a message after completing the punch card that said I would receive a gift card through my Xbox Live inbox for $10 by the 15th of September. It is now the 16th of September, so I'm wondering if anyone else has had this issue?

    I tried a Microsoft Support chat and didn't receive a single response from the support agent, and then he ended the chat on me. So I put my phone number in for a callback from support.

    I got a phone call from Microsoft Support and the person I talked to there said that I did indeed qualify for the gift card with the games I bought, and he transferred me to Games & Apps Support. The guy sounded like he was in the worst mood ever, and then
    after explaining my issue the call MAGICALLY DROPS! It's starting to feel like Microsoft really just doesn't give a [Mod removed]

    :)
     
    RomanBishop, Sep 17, 2020
    #1
  2. XBLRewards8 Win User

    Summer Spotlight Sale

    Hello Dippy Doe,

    Unfortunately, only purchases made during the offer period are eligible for the offer. From the FAQ for this offer:

    All actions must be completed between 25 July 2017 00:00 UTC and 4 September 2017 23:59 UTC. Please visit http://www.worldtimeserver.com or another world time database to determine local time.

    This means your purchase on the 19th would not be eligible for this offer. However, it will go to your MyVIP payback for the month. Furthermore, that offer requires a total of $40 USD to complete the offer, so that purchase would
    not be enough to complete the offer along with your purchase on the 26th.
  3. Smwutches Win User

    summer spotlight points

    For help with the Microsoft Rewards program, you'll need to contact their customer support.
  4. XBF Amber M Win User

    Rewards- winter spotlight

    Hi Talleeperson,

    Thanks for reaching out to us in the forums with this question. In relation to the game Age of Wonders: Planetfall
    being on sale, it (and its other versions) is at current a new release that has been placed on our

    Summer Spotlight promotional page
    and has not been listed as being on sale via the Xbox website. It will perhaps in the future be listed as being available at a sale price, but is currently listed as being at regular price but is spotlighted as a game.
    Games listed as being on sale would be designated with the "on sale" designation next to the title.

    I hope that this information helps out.
  5. Talleeperson Win User

    Rewards- winter spotlight

    Hi ,

    Thanks for reaching out to us in the forums with this question. In relation to the game Age of Wonders: Planetfall
    being on sale, it (and its other versions) is at current a new release that has been placed on our

    Summer Spotlight promotional page
    and has not been listed as being on sale via the Xbox website. It will perhaps in the future be listed as being available at a sale price, but is currently listed as being at regular price but is spotlighted as a game.
    Games listed as being on sale would be designated with the "on sale" designation next to the title.

    I hope that this information helps out.
    Well this was a response...not to the question I asked but I guess it may help someone.
  6. Phoenix_Reins Win User

    Rewards- winter spotlight

Thema:

I spent $50 on the Summer Spotlight sale, where is my $10 gift card? (Terrible Customer...

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