If we have to follow rules...why dont they?

Discus and support If we have to follow rules...why dont they? in XBoX Accessibility to solve the problem; Why does the so called enforcement team hide instead of having a way for customers to speak to them directly? I was given an account suspension. The... Discussion in 'XBoX Accessibility' started by Irritated Gamer, Feb 15, 2019.

  1. If we have to follow rules...why dont they?


    Why does the so called enforcement team hide instead of having a way for customers to speak to them directly? I was given an account suspension. The following evening I filed a case review and the next morning before a response in my case review came out
    I had a console ban without provocation. I also never recieved an email about either incident and only an xbox live message about my account status. Thanks for not following your documented policy and procedures. I feel this system is broken and needs fixed.

    :)
     
    Irritated Gamer, Feb 15, 2019
    #1
  2. DrifterX22 Win User

    If we have to follow rules...why dont they?

    A device ban is not from provocation.

    Xbox Live Device Bans

    We’ve designed the Xbox Live service as a place where all members can interact and have fun online. To help protect that experience for our customers, the Xbox Live Policy & Enforcement Team monitors the service for behavior that violates
    the Microsoft Services Agreement and Code of Conduct. When a particularly egregious violation of the Code of Conduct occurs, it may result in a device ban.



    Overview

    Device bans are not issued lightly, and occur when a particular Xbox console or Xbox on Windows device is used to violate the Code of Conduct in an egregious or repeated manner. Once a device ban occurs, no account can connect to the
    Xbox Live service from the affected device. Given the severity of this action we take each device ban extremely seriously, and only take action after a lengthy investigation.

    Devices can be banned from Xbox Live for a number of reasons, including but not limited to:

    • Xbox console tampering, such as physically opening an Xbox console and modifying it to play illegitimate or unauthorized software
    • Online fraud, such as phishing, account theft, or other attempts to defraud Microsoft or other players
    • Repeated egregious violations of the Microsoft Services Agreement that establish a clear pattern of nefarious activity

    Please note that banning an Xbox console or Xbox on Windows device does not disrupt the underlying functionality of the device, and it can continue to be used offline following the ban. For more information about using Xbox One offline,
    visit
    xbox.com/offline
    .
  3. Irritated Gamer Win User

    If we have to follow rules...why dont they?

    Im sorry but I was checking my email hourly. Now almost 2 weeks later and still nothing.
  4. XBF George L Win User

    If we have to follow rules...why dont they?

    Hello!

    Thanks for reaching out to us here on the forums with this situation. I understand you've had an Enforcement Action taken against your account. I recommend you go to
    the Xbox Policy Enforcement Site to review the action itself and see about submitting a Case Review if you are eligible for one. Hope this helps
  5. Christyna64 Win User

    If we have to follow rules...why dont they?

    The only way to contact them is through the enforcement website. They don't check these forums.
  6. XBF Nestor S Win User

    If we have to follow rules...why dont they?

    Hey there gamer,

    We are sorry to hear about any issues you may be having due to an enforcement action, we do understand the frustration this has caused. Unfortunately as this is forum support, you will not be
    able to reach the enforcement team here, and we wouldn't be able to assist further.



    Also we would recommend to take a look at
    Microsoft’s Code of Conduct Explained for Xbox Live Customers.

    Please visit our Code of Conducton
    the enforcement site to find out how to stay safe.

    We'll be locking the thread as this has no further resolution and in an effort to prevent repetitive answers.
    If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance.
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If we have to follow rules...why dont they?

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