I'm connected to Xbox live but can't launch my games

Discus and support I'm connected to Xbox live but can't launch my games in XBoX on Consoles to solve the problem; When I sign in I can see the grey window saying I'm not connected to xbox live. However when I do all of the tests it does tell me I'm online. I cant... Discussion in 'XBoX on Consoles' started by A Frickin Swede, Oct 10, 2019.

  1. I'm connected to Xbox live but can't launch my games


    When I sign in I can see the grey window saying I'm not connected to xbox live. However when I do all of the tests it does tell me I'm online. I cant go in to parties but I can see my friends who are online. Whenever I launch a game I get the error code
    0x8007000e. I looked that page up but it didn't provide any help. Anyone know what's going on? I've tried to restart my router and both connected wireless and with cable. My network works just fine on my other devices.

    :)
     
    A Frickin Swede, Oct 10, 2019
    #1
  2. SA1NT 0F LI3S Win User

    I'm connected to Xbox live but can't launch my games

    Try restarting your console.

    Here’s how:

    1. Turn off your console by holding the Xboxbutton on the front of the console for approximately 10 seconds. The console will turn off.
    2. Turn your console back on by pressing the Xbox button on the console or the Xboxbutton on your controller.

      Note If you don't see the green boot-up animation when the console restarts, repeat these steps. Make sure that you hold the power button until the console completely shuts down.
  3. SatanicoDrCadillac Win User
  4. XBF Felixx P Win User

    I'm connected to Xbox live but can't launch my games

    Hello A Frickin Swede!

    Thank you for reaching out to Xbox forums support. I'm sorry to hear that you're not able to launch your games. If you haven't already done so, go ahead and try performing a Soft console Factory
    reset
    on your console by doing the following:

    1. Press the Xbox button to open the guide.
    2. Select Settings.
    3. Select All Settings.
    4. Select System.
    5. Select Console info & updates.
    6. Select Reset console. [Keep My Games and Apps]
    Make sure you have both your email and password on hand as you will be asked to sign back in. There is an option to delete everything and to save your games and apps; choose the latter. This will
    reset the Operating system [OS] of the console and allow you a fresh start-up.

    Hope this helps! Let us know!

    Felix

    Xbox forums support
  5. XS1CkSk1LLZX94 Win User

    I'm connected to Xbox live but can't launch my games

  6. Eduardo Supimpa(2) Win User

    Can't download my profile due to connection issue

    I'm having the same trouble concerning the connection to Xbox Live whenever launching any backwards compatible game.
Thema:

I'm connected to Xbox live but can't launch my games

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