I'm having issues with changing my email and the alias system

Discus and support I'm having issues with changing my email and the alias system in XBoX Accessibility to solve the problem; So in a bit of a predicament right now. I've been wanting to change the email associated with my xbox account for years now as the email that was... Discussion in 'XBoX Accessibility' started by King Doorman, Apr 15, 2019.

  1. King Doorman
    King Doorman Guest

    I'm having issues with changing my email and the alias system


    So in a bit of a predicament right now. I've been wanting to change the email associated with my xbox account for years now as the email that was linked to my xbox account was my old one; issue is it won't let me.

    Whenever I put in my current email (hotmail) I get a "This email is part of a reserved domain. Please enter a different email address." message, I tried changing it last year with the same email and accidentally made a new xbox account.

    Fast forward to today, and now my issue has gotten worse; so I made a gmail, added it and removed the old email as the primary alias but I still want to add the hotmail that i still use onto my account only to get the same "This email is part of a reserved
    domain. Please enter a different email address". I go through the customer service bot and it tells me to wait 60 days to delete the Microsoft account and now I'm confused and scared.

    So if I go to my hotmail account and delete the microsoft account and wait the 60 days, does that also delete my email? Becuse my hotmail has all my stuff that I don't want to lose.

    I just want to change my email, why is this so complicated.

    :)
     
    King Doorman, Apr 15, 2019
    #1
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I'm having issues with changing my email and the alias system

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