I'm having problems purchasing things on my xbox

Discus and support I'm having problems purchasing things on my xbox in XBoX Sales and Promo to solve the problem; Hey everyone, I do hope you guys could help me out with this problem. I'm trying to buy the game pass ultimate which costs $1 at the moment with my $5... Discussion in 'XBoX Sales and Promo' started by D'andreDaniels, Jun 16, 2019.

  1. I'm having problems purchasing things on my xbox


    Hey everyone, I do hope you guys could help me out with this problem. I'm trying to buy the game pass ultimate which costs $1 at the moment with my $5 gift card and it's saying "We're having trouble processing your payment and we'd like to get it sorted
    out." I also tried to buy it using my paypal account but it's still not working. I'm having problems purchasing things on my xbox :(

    :)
     
    D'andreDaniels, Jun 16, 2019
    #1
  2. D'andreDaniels Win User

    I'm having problems purchasing things on my xbox

    Yeah, none of that seemed to work. It gives me the same result.
  3. Galaxy Golden Win User

    I'm having problems purchasing things on my xbox

    Have you tried performing a power cycle on your console, or try buying the game pass on a different device?
  4. XBF Erick C Win User

    I'm having problems purchasing things on my xbox

    Hey there D'andre,

    If you have already attempted to purchase using different payment options go ahead and make sure that all billing information on the account is correct.

    Manage your billing address and payment options on Xbox One

    If all information matches then I would advise that you attempt to upgrade to
    Xbox Game Pass Ultimate
    through a different device through the website. Once on the site you will need to sign into the Xbox account and then complete the purchase there.

    If the issue persists then I would advise that you
    Contact Xbox Support
    so that they may take a look at your account and provide further assistance.

    I hope this helps.
  5. D'andreDaniels Win User

    I'm having problems purchasing things on my xbox

    Thanks, I'll try contacting them.
  6. Reaper 30054118 Win User

    I'm having problems purchasing things on my xbox

    Hi chap had this probable as well I had to hard rest the xbox then try agen chap
Thema:

I'm having problems purchasing things on my xbox

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