Impossible to get a refund, no one also answers phone

Discus and support Impossible to get a refund, no one also answers phone in XBoX Games and Apps to solve the problem; Hi So never had to post before, but have been trying to get a refund for a game purchase since 28th August. Not used as per refund guidelines, withing... Discussion in 'XBoX Games and Apps' started by The Bates Famiy, Sep 12, 2019 at 12:13 PM.

  1. Impossible to get a refund, no one also answers phone


    Hi

    So never had to post before, but have been trying to get a refund for a game purchase since 28th August. Not used as per refund guidelines, withing timeframe.

    Using the refund form just sends it spinning and has a reload error, tried different browsers (mac) but no luck. No issues with the Mac.

    Tried phoning, current wait times over three days has been 40 minutes plus and had to give up.

    So is the only other option a Credit card charge back as support doesn't have a contactable method?

    Cheers

    Mike

    :)
     
    The Bates Famiy, Sep 12, 2019 at 12:13 PM
    #1
  2. Ripins Win User

    Impossible to get a refund, no one also answers phone

  3. XBF Felixx P Win User

    Impossible to get a refund, no one also answers phone

    Hello The Bates Famiy!

    Thanks for reaching out to Xbox forums support.

    I'm sorry to hear that you're having issues trying to request a refund and setting up a call back from customer support.

    When gamers have trouble with the refund webform we usually instruct them to try using another browser.

    I'm surprised that isn't working for you. Perhaps the webform is going through an update or maintenance. Give it a little bit of time.

    In order to submit the refund request, visit this link here :

    Request an Xbox digital product refund
    You can always
    contact us here
    for further assistance, but all refund requests must go through that form.

    As provided above the best way to reach Live Support would be here:
    https://support.xbox.com/contact-us#0



    Step 1 ----Select Xbox One

    Step 2 ----Select See other options

    Step 3 ----Select topic (Ex. System Update)

    Step 4 ----Select "Show contact options"

    Step 5 ----Select request a call from support



    I hope this helps a bit more. Let us know!

    Felix

    Xbox forums support
  4. {Parity} Win User

    Impossible to get a refund, no one also answers phone

  5. Geth Win User

    Bought Destiny 2 few days before TGA discounts

    I believe the sale is limited to the time of the promotion.

    But no one here on the forum can fully answer that question.

    It may be possible to get the refund via phone support or the refund page on Xbox's site.
  6. WPAK Win User

    Help me :(

    Hi there,

    it's impossible to move subscriptions from one account to another, it may be best to contact Xbox Support via Phone or Microsoft Support Chat option at
    http://support.xbox.com/contact-us they are able to determine if you can get a refund when cancelling the subscription and use that refund to get a subscription on the correct account.
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Impossible to get a refund, no one also answers phone

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