Impossible to register a product

Discus and support Impossible to register a product in XBoX on Windows to solve the problem; Hello everyone, I'm facing a technical issue with my controller so I tried to send a ticket to the support but first, I have to register my product.... Discussion in 'XBoX on Windows' started by Powlygon, Aug 13, 2019 at 9:33 AM.

  1. Powlygon
    Powlygon Guest

    Impossible to register a product


    Hello everyone,

    I'm facing a technical issue with my controller so I tried to send a ticket to the support but first, I have to register my product.

    When I enter the country (France), the product brand "Xbox" and the serial number, I have an error saying :

    "We are sorry but we are unable to answer your online request for the moment. Please contact the Microsoft technical support for help."

    "Nous sommes désolés. Il nous est impossible de traiter votre demande en ligne pour l'instant. Contactez les services de Support Microsoftpour
    obtenir de l'aide. (+8mXJmGaGkyFp6+H.19)"

    So here I am.

    Can someone help me please ?

    Have a good day !

    Paul Impossible to register a product :)

    :)
     
  2. choppyseize Win User

    Impossible to register a product

    As Palmetto said you only need the console number to get the process started. Controllers have a limited 90 day warranty anything beyond that and you will have to purchase a new one.

    You can request a free call-back by signing on at https://support.xbox.com/contact-us and selecting
    Billing. When prompted to speak to a virtual agent, decline it. After answering a few more questions, you should get the option to request a callback.
  3. Paul1708 Win User

    Impossible to register a product

    Hey there

    I think i know the issue if your trying too register the controller and the controller SN on the back it wont work has this isnt what you need too do.

    You need too enter the SN of the xbox console NOT the controller. You can find this in settings under system info. Once the CONSOLE is registered you can then choose a repair then choose accessories and then enter the SN of the Controller you have. If it
    was purachsed in the last 3 months it should work for you. If not you need too reach out too support that would be the only other option. ISupport is open so i not sure what your seeing it maybe that phone support is closed in your region but chat is 24/7.
    https://support.xbox.com/contact-us
  4. Powlygon Win User

    Impossible to register a product

    Thank you for your help.

    I tried before to go through your process.

    Xbox one > controller > controller not working properly > some buttons are not working > one every game...

    And then they say that the controller must be replaced BUT I still have to registrer the controller in order to verify the serial number I guess.

    I feel like I'm in a closed loop.
  5. XBF Felixx P Win User

    Impossible to register a product

    Hello Powlygon!

    Thanks for reaching out to Xbox forums support.

    I'm sorry to hear about the difficulties that you're experiencing trying to register your controller.

    If you're able to at the moment, I would suggest setting up a call back from an Xbox Live support agent by following the steps below. The agent would be able to set up that repair order for you if the controller is still under
    warranty. You will most likely have to provide a photo of the controller's receipt / proof of purchase and email it to the agent.

    As
    provided above the best way to reach Live Support would be here:
    https://support.xbox.com/contact-us#0

    Step 1 ----Select Xbox One

    Step 2 ----Select See other options

    Step 3 ----Select topic (Ex. System Update)

    Step 4 ----Select "Show contact options"

    Step 5 ----Select request a call from support



    I hope this helps a bit more. Let us know!

    Felix

    Xbox forums support
  6. PalmettoBling Win User

    Impossible to register a product

    When it's asking for a serial number have you tried entering the serial number of the console? Did this controller come with the console? If that's the case, it might be tied to the console itself, so I think it's worth a try.

    Also, on the controller, there is a number on the top and bottom of the bar code where the serial number should be, have you tried both of those numbers?
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Impossible to register a product

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