In game purchase in Fortnite

Discus and support In game purchase in Fortnite in XBoX Games and Apps to solve the problem; Has anyone else had issue buying VBucks where after making package purchase through XBox One, Epic Games (EG) doesn’t deliver the package. EG support... Discussion in 'XBoX Games and Apps' started by k2axis, Sep 6, 2019.

  1. k2axis
    k2axis Guest

    In game purchase in Fortnite


    Has anyone else had issue buying VBucks where after making package purchase through XBox One, Epic Games (EG) doesn’t deliver the package.

    EG support said they have no record of the transaction happening and I need to work with XBox support. After weeks of dealing with XBox support, and their refund department, they still have not refunded my account the amount for the package. Multiple refund
    requests have been submitted and they will not approve it. Almost a full month has past, and no help at all. Has something like this happened to anyone else?? Does anyone have any idea how to get this resolved??

    Thanks!

    :)
     
    k2axis, Sep 6, 2019
    #1
  2. NLbawz Win User

    Purchasing issues

    Hey,

    Fortnite uses it's own virtual currency named V-Bucks.

    You should be able to purchase V-Bucks with your Xbox currency and with those V-Bucks purchase in-game items on Fortnite.
  3. svrangerchrista Win User

    In game purchase in Fortnite

    Sadly, billing questions aren't something any ambassador's have the power to help with.

    All I can say, is that I encourage you to keep trying to contact them. Write a handwritten letter, make several copies, date it, sign it, writing in permanent black or blue ink, and mail a copy to both companies (Microsoft and Epic Games).

    Maybe they would be more willing to help if you could show a picture of your receipt or an order number.

    If you didn't take a picture of your order number, I encourage you to keep a file at home with all your online purchases in it (and digital copies in your email account or downloaded to your desktop in case of problems like this in the future.

    Going to your credit or debit card company and getting a record of the purchase might help as well.

    Good luck!
  4. {Parity} Win User

    compra de pavos[buying turkeys]

    That was an in game purchase. You should contact the support group for the game. https://epicgames.helpshift.com/a/fortnite/
  5. JTL83Lawrence Win User

    AstroA10 Headset Not Working

    Thank you for your response. By doing this, will we loose everything that we are purchased on Fortnite? I can always reinstall the other games but I'm concerned about the Fortnite skins, etc..
  6. Lynnko Win User

    Redeemed Code to wrong account . . .

    The problem is that our son only wants V-Bucks to play Fortnite. He's not interested in purchasing a game.
Thema:

In game purchase in Fortnite

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