Inadvertent Cancel/Refund

Discus and support Inadvertent Cancel/Refund in XBoX Sales and Promo to solve the problem; HI, I was directed here by X Box Chat support. On 4/21 I purchased Fortnite: Save the World Standarad Founders Pack for my son at the 50% discount... Discussion in 'XBoX Sales and Promo' started by ADK Trav, Apr 25, 2019.

  1. ADK Trav
    ADK Trav Guest

    Inadvertent Cancel/Refund


    HI,

    I was directed here by X Box Chat support.

    On 4/21 I purchased Fortnite: Save the World Standarad Founders Pack for my son at the 50% discount rate. After buying it the game was not loading, and he told me I bought the wrong thing. So I went into my account and requested a refund for it. After
    a while the game started working, so we realized I did buy the right thing.

    I received an email from Customer Support saying I could reply to the email to update or cancel my request. I replied to the email asking to disregard the refund request as I had realized I did purchase the correct item. I did not think anything of it
    until today when I got a notice that the refund had been processed and the game removed.

    Support told me that the only way to get the game back is to purchase it again. The problem is now it is back at full price and I have no way to get the 50% discount. Since I told them on Sunday to cancel my request, I feel that I should be given a code
    to purchase it again at the sale price. Can you help? The also told me if I had a copy of my email that I sent that I should include it here, which I am doing.

    Thank you for your assistance.


    Inadvertent Cancel/Refund [​IMG]


    :)
     
    ADK Trav, Apr 25, 2019
    #1
  2. Smwutches Win User

    Inadvertent Cancel/Refund

    Unfortunately that's not something that can be handled via the forums. You can try replying to the emails you received again to contact the refund specialists to see if there is anything they could do, but otherwise, support is correct. You would have
    to repurchase it.
  3. ADK Trav Win User

    Inadvertent Cancel/Refund

    Thanks. The only reason I posted this here is because the rep specifically told me to. It doesn't surprise me that it can't be helped here.
  4. XBF Diego M Win User

    Inadvertent Cancel/Refund

    Hey

    ADK Trav
    !



    Thank you for letting us know about the issue. Since we cannot pursue any further troubleshooting for this billing
    issue on the Xbox forums, we'll be locking the thread.
    If you ever require any help with any other Xbox issues please feel free to come back to the Xbox Forums for further assistance.
    For those reading this thread and if the troubleshooting steps listed above didn't help resolve the issue, please feel free to create a new thread asking for assistance.



    Thank you and have a great day!
  5. M3tal Daz3 Win User

    My refund

    If you have filed for a refund through the refund form you can ask for a cancelation simply by replying to the confirmation email requesting cancellation.
  6. СлаваЧупри Win User

    Alla [Translation---To]

    Hello, I have a problem. My child paid the game inadvertently, can I cancel my subscription and return the money?
    Please tell me how to contact customer service to solve my question?
Thema:

Inadvertent Cancel/Refund

Loading...
  1. Inadvertent Cancel/Refund - Similar Threads - Inadvertent Cancel Refund

  2. Why is it made deliberately difficult to cancel (paid for) pre-orders?

    in XBoX Sales and Promo
    Why is it made deliberately difficult to cancel (paid for) pre-orders?: I tend to pre-order stuff when I have credit in my Xbox account as it makes it easier to keep track of my expenditure that way. But lately, I have been penalised twice for pre-ordering games. I...
  3. Modern Warefare - Pre Order Canceled

    in XBoX Games and Apps
    Modern Warefare - Pre Order Canceled: I have pre ordered Modern Warefare and paid for it and have been playing it since its release, but cant play it now and getting an error saying that my pre-order has either been canceled or I need...
  4. live gold de 12 meses cancelada[12 month live gold canceled]

    in XBoX on Consoles
    live gold de 12 meses cancelada[12 month live gold canceled]: Minha assinatura da live gold de 12 meses foi cancelado e estão mem cobrando outra mas ele só vence em outubro o que eu faço. [Translation - My 12 month live gold subscription has been canceled...
  5. cancelamento de assinatura em cartão de crédito[Translation-cancellation of credit card...

    in XBoX Accessibility
    cancelamento de assinatura em cartão de crédito[Translation-cancellation of credit card...: não consigo cancelar duas cobranças do xbox que nem possuo mais. liguei para o cartão e me disseram que a microsoft é quem cancela, mas infelizmente não consigo fazer. o passo a passo q vcs...
  6. xbox付费订阅无法取消 [Edit - Transaltion] - Xbox paid subscriptions cannot be cancelled

    in XBoX Accessibility
    xbox付费订阅无法取消 [Edit - Transaltion] - Xbox paid subscriptions cannot be cancelled: 取消时显示已扣费让我联系客服 [Edit - Transaltion] - Show chargeback when canceled let me contact customer service 15dc901d-0889-4e54-bbdd-ec4fc7bc6603
  7. Canceling Xbox Xbox Game Pass Ultimate

    in XBoX on Consoles
    Canceling Xbox Xbox Game Pass Ultimate: Hi I am hoping someone can help me to cancel my subscription to Xbox Game Pass Ultimate. This is the steps I take to go and cancel my subscription but it doesn't show up in my subscription...
  8. I bought by inadvertance the DLC citadel (2/2)

    in XBoX Games and Apps
    I bought by inadvertance the DLC citadel (2/2): I was downloading all free DLC but I accidentally bought a DLC: citadel 2/2... Can I get refounded ? I want to buy it but... not today. Beside, I really don't want to pay the other DLC because if...
  9. Purchased game inadvertently - can I get a credit

    in XBoX Games and Apps
    Purchased game inadvertently - can I get a credit: I thought I was only paying $79 to download a game & told my mum because this was the same price as in store. I was charged $99 & my mum is angry. Can I get uninstall & get a credit? Why do...
  10. UI lag made me inadvertently delete a message from microsoft

    in XBoX on Consoles
    UI lag made me inadvertently delete a message from microsoft: it was an invite to beta test the new update. is there a way to restore the message or re-deliver the message? 4f7e58fc-3400-4046-8366-26a48b971255