Inadvertent Cancel/Refund

Discus and support Inadvertent Cancel/Refund in XBoX Sales and Promo to solve the problem; HI, I was directed here by X Box Chat support. On 4/21 I purchased Fortnite: Save the World Standarad Founders Pack for my son at the 50% discount... Discussion in 'XBoX Sales and Promo' started by ADK Trav, Apr 25, 2019.

  1. ADK Trav
    ADK Trav Guest

    Inadvertent Cancel/Refund


    HI,

    I was directed here by X Box Chat support.

    On 4/21 I purchased Fortnite: Save the World Standarad Founders Pack for my son at the 50% discount rate. After buying it the game was not loading, and he told me I bought the wrong thing. So I went into my account and requested a refund for it. After
    a while the game started working, so we realized I did buy the right thing.

    I received an email from Customer Support saying I could reply to the email to update or cancel my request. I replied to the email asking to disregard the refund request as I had realized I did purchase the correct item. I did not think anything of it
    until today when I got a notice that the refund had been processed and the game removed.

    Support told me that the only way to get the game back is to purchase it again. The problem is now it is back at full price and I have no way to get the 50% discount. Since I told them on Sunday to cancel my request, I feel that I should be given a code
    to purchase it again at the sale price. Can you help? The also told me if I had a copy of my email that I sent that I should include it here, which I am doing.

    Thank you for your assistance.


    Inadvertent Cancel/Refund [​IMG]


    :)
     
    ADK Trav, Apr 25, 2019
    #1
  2. Smwutches Win User

    Inadvertent Cancel/Refund

    Unfortunately that's not something that can be handled via the forums. You can try replying to the emails you received again to contact the refund specialists to see if there is anything they could do, but otherwise, support is correct. You would have
    to repurchase it.
  3. ADK Trav Win User

    Inadvertent Cancel/Refund

    Thanks. The only reason I posted this here is because the rep specifically told me to. It doesn't surprise me that it can't be helped here.
  4. XBF Diego M Win User

    Inadvertent Cancel/Refund

    Hey

    ADK Trav
    !



    Thank you for letting us know about the issue. Since we cannot pursue any further troubleshooting for this billing
    issue on the Xbox forums, we'll be locking the thread.
    If you ever require any help with any other Xbox issues please feel free to come back to the Xbox Forums for further assistance.
    For those reading this thread and if the troubleshooting steps listed above didn't help resolve the issue, please feel free to create a new thread asking for assistance.



    Thank you and have a great day!
  5. M3tal Daz3 Win User

    My refund

    If you have filed for a refund through the refund form you can ask for a cancelation simply by replying to the confirmation email requesting cancellation.
  6. ngocphi Win User

    Poor Customer Support and child-like behavior from chat services

    month to month subscriptions cannot be refunded they can be cancelled but not refunded
Thema:

Inadvertent Cancel/Refund

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