Incorrect warranty length on Xbox Elite controller

Discus and support Incorrect warranty length on Xbox Elite controller in XBoX on Consoles to solve the problem; Hi, I purchased a brand new Elite series 2 controller yesterday from Amazon. I registered the device with my Microsoft account but the warranty length... Discussion in 'XBoX on Consoles' started by Dynarush333, Apr 1, 2021.

  1. Dynarush333
    Dynarush333 Guest

    Incorrect warranty length on Xbox Elite controller


    Hi,

    I purchased a brand new Elite series 2 controller yesterday from Amazon. I registered the device with my Microsoft account but the warranty length is too short. The Elite controllers are meant to have 12 months limited warranty however it shows the warranty only lasting till October this year.

    I'd like to speak to a Microsoft employee however the contact page just sends me to irrelevant pages or to ask here.

    Does anyone know how I could speak to someone human from Microsoft to get this resolved?

    Thanks

    :)
     
    Dynarush333, Apr 1, 2021
    #1
  2. Smwutches Win User

    Incorrect warranty length on Xbox Elite controller

    You can request a call back or chat with support at http://support.xbox.com/contact-us If you're not seeing those options, change your category/topic until you do. Billing & Subscriptions and "I don't recognize a charge" usually works for me.
  3. ChiefJoboo Win User

    manette Xbox Elite [Xbox Elite Handcuffs]

  4. SpiralOut46and2 Win User

    Considering a Series 2 Elite Controller despite known issues. What happens if a warranty replacement also malfunctions?

    There have definitely been some known issues posted in the forums about the Elite Series 2 controller. If you do get a replacement for any reason, there should be a limited warranty on this as well but definitely check the fine print when you purchase
    one to be sure and to check the time length of the warranties.
  5. Boaz_ Win User

    Microsoft Store(buying an elite controller)

    Hey JtK,

    The Elite controller is definitely a very nice step up from the controller that comes with the console. You get a lot of opportunities for customization, and it feels great. If I understand your question correctly, you're wondering if the warranty on your
    console will carry over to the Elite controller? Is it a warranty through Xbox or a third party such as Best Buy? The warranty on your Xbox will cover the Xbox and controller that came with it, but not the separately purchased Elite controller. If the warranty
    is through a third party, it would be best to check with them. Hope this helps!

    Boaz
  6. Tormaz Win User

    Xbox One Warranty expired after 11 months?!

    Hello!

    The warranty on the Xbox system and the controller often have a different warranty length. In the US the Console has a 12 month warranty, but the controller has a 90 day warranty.

    I would definitely contact support directly to get the warranty issue resolved, since it should definitely still be under warranty. They would also be able to confirm the warranty on the controller itself.
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Incorrect warranty length on Xbox Elite controller

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