Incorrectly formatted postcode

Discus and support Incorrectly formatted postcode in XBoX Games and Apps to solve the problem; So, I have been trying to buy the original Assassin's Creed with a paysafe card, however each time I enter my postcode it says that it is incorrect.... Discussion in 'XBoX Games and Apps' started by IvanMiro, May 28, 2022.

  1. IvanMiro
    IvanMiro Guest

    Incorrectly formatted postcode


    So, I have been trying to buy the original Assassin's Creed with a paysafe card, however each time I enter my postcode it says that it is incorrect. I'm using my Romania address, can someone help?

    :)
     
    IvanMiro, May 28, 2022
    #1
  2. Mister Beep Win User

    Incorrectly formatted postcode

    Hey there,

    For account issues such as this, please reach out to our phone or chat support team through our
    Contact Us page. It sounds like your Xbox Live account may not be set to the region that postal code you're entering is located in, but our phone and chat support team will be able to look
    in your account to be sure.

    Hope this helps!
  3. XBF Brad A Win User

    Incorrectly formatted postcode

    Hi Irahirah,

    Thanks for reaching out to the forums. We understand you are having issues with purchases due to your postal code. We recommend checking your

    billing address
    and the address on the debit/credit card. Make sure that they match. If continue to have issues can request a call from support. Just know there is a very high call volume so it may take a while.

    When you go to Contact Us,follow these steps to request a call from support:



    • Step 1 ----click on Contact us
    • Step 2 ----under what you having trouble with select Subscriptions & billing
    • Step 3-----under what is the issue I can't redeem a code then hit next

      Step 4 ----scroll down to select request a call

    Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



    Hope this helps.

    Brad
  4. SwordofWhedon Win User

    Incorrectly formatted postcode

    It’s not a supported region.

    You can find a list of supported regions here

    https://www.xbox.com/en-US/regions

    Sorry about that.
  5. IvanMiro Win User

    Incorrectly formatted postcode

    The issue is that I cannot find Romania as a region on Xbox
  6. Ricardo Lechuga Win User

    Incorrectly formatted postcode

    Hi IvanMiro! My name is Ricardo an independent advisor ready to help you with this situation!

    Confirm that you have your account set properly to the same region that your payment method as well as the site you are using to do the purchase, you can try to add the payment method here

    https://account.microsoft.com/billing/payments
Thema:

Incorrectly formatted postcode

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