'Installation stopped' when downloading games from Xbox Microsoft Store

Discus and support 'Installation stopped' when downloading games from Xbox Microsoft Store in XBoX Games and Apps to solve the problem; Hi, I have an Xbox One and recently it has gained an issue wherein every-time I try to download a game from the store it will start installing and... Discussion in 'XBoX Games and Apps' started by Oracle2468, Nov 19, 2019.

  1. Oracle2468
    Oracle2468 Guest

    'Installation stopped' when downloading games from Xbox Microsoft Store


    Hi,

    I have an Xbox One and recently it has gained an issue wherein every-time I try to download a game from the store it will start installing and even before it reaches 1%, it says 'installation stopped'.

    I've found articles online and have followed all the advice given; power cycled my Xbox, deleted local saves, cleared the cache, changed the DNS and even fully reset my Xbox to factory settings, but nothing has resolved the problem.

    My network connection is fine and it says I am connected to the store and to Xbox Live.

    Does anyone have any suggestions on what else there is to try?

    Thanks

    :)
     
    Oracle2468, Nov 19, 2019
    #1
  2. {Parity} Win User

    'Installation stopped' when downloading games from Xbox Microsoft Store

    Try performing a hard reset EXACTLY like this. Hold the power button on the console for 8 seconds or until the power shuts down completely.
    Unplug the power cord from the back of the console for 5 minutes.
    Plug the power cord back in and restart the console.
  3. Oracle2468 Win User

    'Installation stopped' when downloading games from Xbox Microsoft Store

    I've just done that and still no change. I tried to download an update for a game I installed from a disc and it still came up with an immediate installation stopped.
  4. ncutt010 Win User

    error code 0x87e00064 on NBA (Brand new game just got it out of the box)

    Found a similar fix!!!

    1) uninstall Blu-ray app

    2) when you get the installation stopped error go to the game in the xbox store. A button should say "install" in the xbox store

    3) remove your disc and immediately click the install button in the xbox store. This will download the game instead of installation it from the disc.

    Takes much longer but worked for me.
  5. Cureless Mango Win User

    Can install apps but not games

    Hi, I'm using the internal hdd. I can download/install apps from Microsoft store (youtube, spotify etc) the problem is I cannot download online purchased games, installation process stops at 0%. The hdd is ok, I've installed Division 2 from disc with no
    issue but still can't play it because the update process stops at 0%...
  6. greg_window10_instal Win User

    HOW TO FIX ERROR CODE 0x87e00064

    Hello TheMasterCanyon,

    Thank you for posting your positive work-around for the installation problem. Hopefully, this will help others get things up and running again. I would also suggest players check out "The
    installation process stops at or near 0% when installing an Xbox One game from a disc
    " and "Troubleshoot game or app installation problems on Xbox One" .

    support.xbox.com/en-US/games/troubleshooting/game-installation-process-stops

    support.xbox.com/en-US/xbox-one/store/download-game-problem

    Good luck and good gaming,

    SA
Thema:

'Installation stopped' when downloading games from Xbox Microsoft Store

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