Invoiced but game is not in my library

Discus and support Invoiced but game is not in my library in XBoX Sales and Promo to solve the problem; Hi, today I bought the game "GTA San Andreas" on Xbox 360 on the xbox 360 store :... Discussion in 'XBoX Sales and Promo' started by Matheo Madlin, Jun 7, 2018.

  1. Invoiced but game is not in my library


    Hi, today I bought the game "GTA San Andreas" on Xbox 360 on the xbox 360 store :

    https://marketplace.xbox.com/en-us/Product/Grand-Theft-Auto-San-Andreas/66acd000-77fe-1000-9115-d802...
    to play on my Xbox One with backward compatibilty.

    I'v been invoiced :

    Invoiced but game is not in my library [​IMG]

    (command number: 568016525124161476).

    But the game does'nt appear into my library in the "ready to install" section.

    When I go to the store on my Xbox, the system prupose to buy the game, not to download it.

    When I go to the Market Place on my computer :

    Invoiced but game is not in my library [​IMG]

    Sorry for the English, I'm just french Invoiced but game is not in my library :)

    Best regards,

    Joan.

    :)
     
    Matheo Madlin, Jun 7, 2018
    #1
  2. The way family sharing should work

    Have a separate library on the dashboard for 'shared games'. This library contains games that you do not own but have received from your friend's game library. To play games in this library you need an internet connection, (this library could be disabled
    if there is no connection, similar to the 'my pins' library on the X360). This way Microsoft can still keep an eye on who's playing who's version of the game, and game sharing is still possible. Digital is the future, disc based gaming is outdated.
     
    ZephyrusSpring, Jun 7, 2018
    #2
  3. SpyRoy
    SpyRoy Guest
    Unable to play game which was bought, payed and downloaded

    Hello, my current problem is that I am not able to find the game Kane and Lynch Dead Men in my Games Library on my Xbox 360.

    I bought the game yesterday on my PC and downloaded it on my Xbox 360.

    As i could not find it in the library, I tried to open it through the store (I found this possibility trying to redownload the game), but this only took me back to the games library where the game is not shown.

    I hope you can help me with this issue.

    Roy
     
    SpyRoy, Jun 7, 2018
    #3
  4. Stek83 Win User

    Xbox one games with gold missing from library

    Same problem. I've purchased a game for free with Gold. I played months ago for a few minutes, uninstalled. Yesterday I tried to find the game in the library and there is not. In the store is to buy.

    Microsoft makes no purchase invoice, because the purchase is included in the GOLD contract, so how can I prove that I have purchased the game?

    Has the technical support solved the problem?
  5. FoX 54115 Win User

    probleme facture

    bonjour I have a problem with a xbox live invoice here is my card visa and registered and I have an invoice unpaid while I did not want the renewal of my subscription I would like to overcharged my visa card to cancel this invoice me
  6. M3tal Daz3 Win User

    Invoice

  7. WPAK Win User

    Invoice

    Hi there,

    As addition, since it's a billing related issue

    you will have to select the Phone or Microsoft Support Chat options on the link supplied by M3tal Daz3 you can also use the following link which will show the phone number for Xbox Support (or an call back request option) be sure to double check the country
    shown in the bottom left corner that it matches your location:
    https://support.xbox.com/contact-us?isChatCallAvailable=false
  8. vG Monkey97 Win User

    Printing Shipping Labels

    I went there, but there is no link to print a shipping label. I was told it should be in the invoice; however, there is no label in the invoice for me.
Thema:

Invoiced but game is not in my library

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