IP address on Xbox purchases

Discus and support IP address on Xbox purchases in XBoX Sales and Promo to solve the problem; I have two Xbox purchases charges on my Microsoft account. I questioned my son and he contends he did not do it. Is there a way to find the IP address... Discussion in 'XBoX Sales and Promo' started by MichaelKahler, Aug 10, 2019.

  1. IP address on Xbox purchases


    I have two Xbox purchases charges on my Microsoft account. I questioned my son and he contends he did not do it. Is there a way to find the IP address of device that made the purchases?

    Thank you.

    Michael

    :)
     
    MichaelKahler, Aug 10, 2019
    #1
  2. RandyAU93 Win User

    IP address for purchases

    For privacy reasons, they may not be able to divulge that information. Work with the Xbox Live Support agent you're in contact with and they can tell if you if that is possible.

    That said, you can look at your
    son's account
    and go to the Security page to see if there are any unexpected logins (it will be under the "recent activity" section). It may not show console sign-ons, but it could be something to work with, too.
  3. XBF Felixx P Win User

    IP address on Xbox purchases

    Hello MichaelKahler!

    Thanks for reaching out to Xbox forums support.

    I'm sorry to hear about the unauthorized charges that you're asking about.

    I would suggest setting up a call back from an Xbox Live support agent by following the steps below. The agent would be able to look into your billing account and try to determine who, when and where the purchases were made from.
    The agent would be able to see if the console was signed into with your Microsoft account from another location.




    As
    provided above the best way to reach Live Support would be here:
    https://support.xbox.com/contact-us#0

    Step 1 ----Select Xbox One

    Step 2 ----Select See other options

    Step 3 ----Select topic (Ex. System Update)

    Step 4 ----Select "Show contact options"

    Step 5 ----Select request a call from support

    Another helpful link:

    Check your Xbox purchase history

    I hope this helps a bit more. Let us know!

    Felix

    Xbox forums support
  4. XBF Felixx P Win User

    IP address on Xbox purchases

  5. DrifterX22 Win User

    IP address on Xbox purchases

    No but you can request a refund and refute the charge as not having been made by you. I would suggest you change your password on the account.

    Is your son on a child account? or do they play on yours? I would put them on a child account if not. if you do not do that then I would remove the card associated with the account and set it to make you login for every purchase.
  6. Cosminiion Win User

    Xbox One - Can't get 360 games with gold games in July

    The problem is very likely that your physical location does not match the region of your Xbox Live account. Tron Evolution is IP address locked based on the region of the Xbox Live account. In other words, at the moment of confirming the "purchase", your
    IP address must correlate to the region of your Xbox Live account.
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IP address on Xbox purchases

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