Is it possible to remove an owned trial version of a game?

Discus and support Is it possible to remove an owned trial version of a game? in XBoX Games and Apps to solve the problem; Sometime ago I got a trial for gears of war 4 but never got the chance to install it and play. And now recently gears of war 4 full game was given with... Discussion in 'XBoX Games and Apps' started by ExponentComet87, Oct 11, 2019.

  1. Is it possible to remove an owned trial version of a game?


    Sometime ago I got a trial for gears of war 4 but never got the chance to install it and play. And now recently gears of war 4 full game was given with games with gold this August. So i decided to download it but its only giving me the option for the trial
    version, I decided to download any way thinking it's just a bug because the files size showed as 100+gb. But after the installation it was actually the trial and the only option i see to get the full game is to buy to own, but the game is already free under
    games with gold. Any help regarding this would be much appreciated.

    Thank you.

    :)
     
    ExponentComet87, Oct 11, 2019
    #1
  2. crazydude1965 Win User

    Is it possible to remove an owned trial version of a game?

    Sadly i agree with everyone else i have same problem can only hide maybe someone could mention it to microsoft i would love to have option to remove the icons completely
  3. Jurgen1488 Win User

    Is it possible to remove an owned trial version of a game?

    Hello,

    no you can't because you accept term of use every game what you accept&install from Xbox Store. You can only hide any game from your game library.
  4. XBF Diego M Win User

    Is it possible to remove an owned trial version of a game?

    Hi ExponentComet87,

    Thank you for posting on the Xbox forums. I'd be happy to answer that.

    Unfortunately there is no way to remove the trial license from your account and the period to redeem the free license for the full game with a Gold subscription has now passed. Trials generally have separate tiles in your games library to denote that one
    is a trial and the other is the full game. Whatever you see in "Ready to install" are the licenses that you've purchased or redeemed that are ready to download. If the Microsoft Store on the Xbox One and the online website prompts you to buy the game, then
    your account does not own the license to the full game and you would need to pay to gain full access.

    You can contact Xbox customer support to further review your account with you to see what games you own:

    Contact Customer Support

    Try this:

    Log into support.xbox.com

    Scroll down, Click Contact Us

    • Step 1: Click choose a Category- Xbox One,
    • Step 2 : Ask Us a Question - See other options which will ask you to Pick a Topic
    • Step 3: Pick a Topic - I recommend Payment & Billing for best results & then Show Contact Options

      Click Request a Call from Support



    This will help schedule a call back from Customer Support.
  5. Christyna64 Win User

    Is it possible to remove an owned trial version of a game?

    Did you remember to claim the game in August when it was offered for Xbox Live?
  6. annix Win User

    Is it possible to remove an owned trial version of a game?

    Hey there! So if I’m understanding correctly you redeemed Gears of War 4 when it was free on Games with Gold, but now that you’ve downloaded it, you can only play the trial version?

    The only reason I can think of as to why this might be happening is if your Xbox Live Gold membership has expired, and so your license for the game has reverted back to just the trial of the game. Is that definitely not the case?

    If not I’d normally recommend a hard reboot (hold down the power button for 10 seconds on your console until it turns off, unplug it from the wall for 5 minutes once it’s off - this will completely clear the cache and give you a fresh dashboard and connectivity).

    If that doesn’t work, I think your best solution is contacting Microsoft support directly, as they’ll be see whether or not your account actually received the full game license via Games With Gold, whereas no one on this forum will be able to access your
    account to verify this.

    You can contact them via chat or phone callback at https://support.xbox.com/contact-us or call 1-800-4MY-XBOX if you’re in the US or Canada. Cheers!
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Is it possible to remove an owned trial version of a game?

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