Is my system just dead?

Discus and support Is my system just dead? in XBoX on Consoles to solve the problem; Yesterday my system froze in the middle of a game and i had to hard reset. Comes back with the the green xbox screen, never loads in. No big deal,... Discussion in 'XBoX on Consoles' started by JonStearns, Mar 24, 2020.

  1. JonStearns
    JonStearns Guest

    Is my system just dead?


    Yesterday my system froze in the middle of a game and i had to hard reset. Comes back with the the green xbox screen, never loads in. No big deal, figured i'd have to factory reset like ive had to before. At the factory reset, when i pick keep games
    or apps or erase everthing, nothing happens. The controller freezes for like three seconds then goes right back to moving around and nothing happens so i cannot factory reset. i should also note if i pick the option turn off this xbox nothing happens either,
    however picking continue will take me back to a forever green xbox screen. it also works when i click factory reset xbox to take me to the two options, but neither option does anything as stated above. Needless to say this sucks as its my main entertainment
    center during a lockdown.

    :)
     
    JonStearns, Mar 24, 2020
    #1
  2. XBF Leo G Win User

    Is my system just dead?

    Hello JonStearns,

    Thank you for posting on the Xbox forums. We understand that your console is stuck on the green screen when you turn it on. Is your console enrolled in the

    Xbox Insider Program
    ? We have a support article that provides troubleshooting for an

    Xbox One that is stuck on the green screen
    . Be sure to let us know the results
    JonStearns!
  3. JonStearns Win User

    Is my system just dead?

    yes, a few times. i even let it sit unplugged overnight. let it sit at the green screen for hours and have tried to factory reset a few dozen times.
  4. Zero420override Win User

    Is my system just dead?

    Have you reached out to Xbox support. If not here's a link go there and request a call back, I always have better results with that. Xbox Support link
  5. JonStearns Win User

    Is my system just dead?

    the greenscreens not the issue, you missed the whole part about it doing nothing when i hit factory reset.
  6. XBF Leo G Win User

    Is my system just dead?

    Hello JonStearns,

    Thanks for keeping us updates. Is your console enrolled in the
    Xbox Insider Program
    ? The Xbox Insider Program can cause issues with the console. We recommend

    power cycling the console
    by holding down the power button on the console for ten seconds. Since your console is unable to complete a factory reset, we recommend

    performing an offline system update
    . The article we provided explains how to complete this process. We look forward to hearing from you again Jon!
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Is my system just dead?

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