Issue on Xbox store

Discus and support Issue on Xbox store in XBoX Games and Apps to solve the problem; I've got a error message "issue on microsoft's side, try later" when i try to buy digital black desert (standart ed). Same error on pc and xbox. I've... Discussion in 'XBoX Games and Apps' started by Kaotik RuZZo, Mar 15, 2019.

  1. Kaotik RuZZo
    Kaotik RuZZo Guest

    Issue on Xbox store


    I've got a error message "issue on microsoft's side, try later" when i try to buy digital black desert (standart ed). Same error on pc and xbox.

    I've already wait few days

    Also, my billing options cannot be changed (grey not loading screen)

    Thanks

    Gt:

    :)
     
    Kaotik RuZZo, Mar 15, 2019
    #1
  2. Smwutches Win User

    Xbox store issue

    You would want to contact support and speak to billing for a refund. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us
  3. XBF Felixx P Win User

    Issue on Xbox store

    Hello
    Kaotik RuZZo
    ,

    Thank you for reaching out to us!

    Since the issue is happening on both your console and PC I would also suggest setting up a call back from Xbox customer support

    So they can try to maybe make the purchase for you, and to also make sure everything is okay with your account billing information.



    Asprovided above the best way
    to reach Live Support would be here: https://support.xbox.com/contact-us#0



    Step 1 ----Select Xbox One

    Step 2 ----Select
    See other options

    Step 3 ----Select topic (Ex. System Update)

    Step 4 ----Select "Show contact options"

    Step 5 ----Select request a call from support



    I hope this helps a bit more.

    Let us know!

    Felix

    Xbox forums support
  4. Kaotik RuZZo Win User

    Issue on Xbox store

    Error id:

    K0bVfPJNUOg6iWd.17.1

    2019/03/13 - 11:14:44 UTC
  5. HyperVenom523 Win User

    Issue on Xbox store

    Did you restart the console and tryied to contact support so they can helo you with the purchase of the game?
  6. Kaotik RuZZo Win User

    Issue on Xbox store

    Solved. I joi ed my account by website and this time i can delete my last credit card, set on the new one and make the purchase.

    Thanks
Thema:

Issue on Xbox store

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