issue with gold

Discus and support issue with gold in XBoX on Consoles to solve the problem; so my gold expired and since my creditcard was blocked my account got blocked with a debt. me being unaware of this situation i bought a 14 month... Discussion in 'XBoX on Consoles' started by MrSniperzz, Feb 14, 2014.

  1. MrSniperzz
    MrSniperzz Guest

    issue with gold


    so my gold expired and since my creditcard was blocked my account got blocked with a debt. me being unaware of this situation i bought a 14 month prepaid card tried to redeem it only to be told that i had a 14 euro debt. instead of taking 2 months of xbox
    live of the 14 months i had to find a diffrent way to pay. so i made a paypal account had to place 25 euros on it while i know that i will only use it once. and when trying to add a paypal to transaction it tells me that it needs a card nummer of a credit
    card!!!!!! does anyone know a way around it that i dont need to add a creditcard to the account. it seems odd that i can place 25 euros on the account but cant use it without an attached credit card. also i am of opinion that microsoft should just have taken
    2 months of my gold card.

    :)
     
    MrSniperzz, Feb 14, 2014
    #1
  2. CPG Trippy
    CPG Trippy Guest
    Issue with Gold.

    The other day I had a problem receiving Xbox live Gold, and after 40 minutes nothing was sorted out, so I would appreciate some sort of compensation for my troubles.
     
    CPG Trippy, Feb 14, 2014
    #2
  3. Smwutches
    Smwutches Guest
    Issue with Gold.

    You would need to contact support directly to see if they can offer any sort of compensation. 1-800-4my-xbox if you're in the US/Canada or
    support.xbox.com/contact-us
     
    Smwutches, Feb 14, 2014
    #3
  4. Smwutches Win User

    Issue with Gold.

    You would need to contact support directly to see if they can offer any sort of compensation. 1-800-4my-xbox if you're in the US/Canada or
    support.xbox.com/contact-us
  5. MissyMoomin Win User

    Issues with Gold

    Hi, It's the ambassador site that's saying i don't have gold, and has locked me out of the ambassabank and forums even though my profile subscriptions says

    Xbox Live Gold

    1 Month Xbox Live Gold

    Renews On: 11/22/2014

    as i put a couple months on. Not sure if it'll fix itself. I did contact Microsoft about this issue but they said to post here cause they didn't know themselves what was wrong.
  6. WPAK Win User

    Issues with Gold

    Ah ok. Are you able to post a thread in this forum section. Is specifically for ambassador issues like the one you are experiencing.

    forums.xbox.com/.../2590.aspx

    When you can post there the issue of likely fixed in a few days.

    If you can't access that forum section you will need to send a PM to one of the official support team members.

    Let us know if it the forum link works for you.
  7. WPAK Win User

    Issues with Gold

    Hi there,

    can you provide a little more information?

    Is it saying it on the Xbox 360 console that you don't have gold?

    What things have you tried so far?

    For example have you tried clearing the console cache, via the steps mentioned here:

    support.xbox.com/.../clear-system-cache


    Be sure to restart the console afterwards.

    Let us know the results
  8. steeledwand7664 Win User

    gold issue

    When you say your account rebooted do you mean it gave you a new gamertag also or it just took away the gold subscription or both?

    If it did both that means you signed in with a different Microsoft account and it created a new xbox profile for you.

    If you are not sure what the email is for the account that had the gold on it you can contact xbox support by going to support.xbox.com/contact-us and give them the gamertag and if they can verify the ownership of the account they can give you the email
    associated with the gamertag.

    If it is showing the correct gamertag you may want to check your subscription in the settings on your console and make sure the gold is still active. if it is try doing a power cycle of the console by holding down the power button for about 10 seconds for
    it to shut off then unplug it for about a minute then plug it back in and start it back up and see if it allows you to use your gold.
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