issue with gold

Discus and support issue with gold in XBoX on Consoles to solve the problem; so my gold expired and since my creditcard was blocked my account got blocked with a debt. me being unaware of this situation i bought a 14 month... Discussion in 'XBoX on Consoles' started by MrSniperzz, Feb 14, 2014.

  1. MrSniperzz
    MrSniperzz Guest

    issue with gold


    so my gold expired and since my creditcard was blocked my account got blocked with a debt. me being unaware of this situation i bought a 14 month prepaid card tried to redeem it only to be told that i had a 14 euro debt. instead of taking 2 months of xbox
    live of the 14 months i had to find a diffrent way to pay. so i made a paypal account had to place 25 euros on it while i know that i will only use it once. and when trying to add a paypal to transaction it tells me that it needs a card nummer of a credit
    card!!!!!! does anyone know a way around it that i dont need to add a creditcard to the account. it seems odd that i can place 25 euros on the account but cant use it without an attached credit card. also i am of opinion that microsoft should just have taken
    2 months of my gold card.

    :)
     
    MrSniperzz, Feb 14, 2014
    #1
  2. CPG Trippy
    CPG Trippy Guest
    Issue with Gold.

    The other day I had a problem receiving Xbox live Gold, and after 40 minutes nothing was sorted out, so I would appreciate some sort of compensation for my troubles.
     
    CPG Trippy, Feb 14, 2014
    #2
  3. Smwutches
    Smwutches Guest
    Issue with Gold.

    You would need to contact support directly to see if they can offer any sort of compensation. 1-800-4my-xbox if you're in the US/Canada or
    support.xbox.com/contact-us
     
    Smwutches, Feb 14, 2014
    #3
  4. Smwutches Win User

    Issue with Gold.

    You would need to contact support directly to see if they can offer any sort of compensation. 1-800-4my-xbox if you're in the US/Canada or
    support.xbox.com/contact-us
  5. MissyMoomin Win User

    Issues with Gold

    Hi, It's the ambassador site that's saying i don't have gold, and has locked me out of the ambassabank and forums even though my profile subscriptions says

    Xbox Live Gold

    1 Month Xbox Live Gold

    Renews On: 11/22/2014

    as i put a couple months on. Not sure if it'll fix itself. I did contact Microsoft about this issue but they said to post here cause they didn't know themselves what was wrong.
  6. WPAK Win User

    Issues with Gold

    Ah ok. Are you able to post a thread in this forum section. Is specifically for ambassador issues like the one you are experiencing.

    forums.xbox.com/.../2590.aspx

    When you can post there the issue of likely fixed in a few days.

    If you can't access that forum section you will need to send a PM to one of the official support team members.

    Let us know if it the forum link works for you.
  7. xxxTIMBURYxxx Win User

    Gold issue

    Microsoft did not "rob" you. If the retailer failed to activate your purchase, then that is on the retailer, not Microsoft.

    Hopefully you still have your receipt and can sort the issue out with the retailer.
  8. ThisGameIsSucky Win User

    Gold issue

    Should you take it back to the retailer to inform them the card wasn't activated when your purchased it and have it activated, please remember to bring the receipt for the purchase with you. Most stores may or may not have a policy about needing the receipt
    to activate gift cards that weren't... in some cases not bringing it if may warrant some strange looks from management and staff. Its happened to me before, don't forget the receipt! If you threw it away, you should go look for it.
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