Issue with my account

Discus and support Issue with my account in XBoX Accessibility to solve the problem; Hello everyone, I'm having an issue with my account, I cant connect to my account on the xbox website, it says that I have to modify my parental... Discussion in 'XBoX Accessibility' started by John.Sida, Mar 14, 2019.

  1. John.Sida
    John.Sida Guest

    Issue with my account

    Hello everyone,

    I'm having an issue with my account, I cant connect to my account on the xbox website, it says that I have to modify my parental control options, but the fact is that I dont have any parental control activated, and I dont even have a "family" made on the
    microsoft website. I cant do anything, does anyone know what to do please ?

    John.Sida, Mar 14, 2019
  2. Smwutches Win User

    Issue's with my account

    If you're referring to the Rewards program, You'll need to post in the Xbox Rewards Questions support forum for assistance. If you can post any offers you're looking for credits from, that would help.
  3. XBLRewards8 Win User

    Issue with my account

    Hello JerisBren,

    Your deposit is being prevented due to a mismatch between your US Rewards Account region and your Brazilian Microsoft Account region. When you register into the Rewards program, we create a Rewards account based on your Microsoft Account region at the time
    of registration. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will not also change your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one regional
    currency, it cannot complete when your Microsoft Account is of a differing currency.

    However, this issue can be fixed by heading over to the Microsoft Commerce page at ( to update your Microsoft account to match your Xbox Live Rewards location. Another option if
    you wish to continue with Rewards in your current Xbox Live region is to opt out of the program at (, wait 48 hours and then sign back up again, which can also take 48 hours.

    While you will lose your progress by starting a brand new account, you can start earning Rewards Credits that will successfully reward your newly registered regional currency. To confirm that you have re-registered correctly, you can check your join date
    from the MyRewards page at ( If your join date shows a specific date, then your account has successfully been re-registered. If you see “???” then your account is still
    being created. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits from your old account to your new one.
  4. XBLRewards8 Win User

    Issue with my account?

    Hey The Wayward Jay,

    We have escalated this issue to our payment operations team, and are currently awaiting their response on why this occurred. Thank you for your response. We can confirm that you are seeing the same information we are seeing, so you may now see that this
    event was now "refunded". This is normally what our deposits are listed as, since we are adding funds to your account. However, while this event will claim to have completed successfully, there may not be any funds actually added to your commerce account.

    To be clear, we still see on our report of your Xbox Live Rewards Account that our deposit is listed as failed, so we have records in our system that indicates you have not any funds added. We are still working on getting these funds to you successfully.
    Just wanted to pop in with an update, and let you know that we definitely see that you have not yet received your currency, despite what the commerce page says. Again, we apologize for the inconvenience.
  5. John.Sida Win User

    Issue with my account

    This is exactly what's happening to me, and I cant find any solution, so please can you look around this issue ?

    When I want to access to any tab in "my xbox", it redirect to this page.
  6. Miss Bijoux Win User

    issue with my account

    Hey there -

    We are unable to assist with actions taken by Xbox Live Enforcement here on the Xbox Support forums. For all information regarding Enforcement actions, please refer to the Xbox
    Live Policy and Enforcement
    site directly. That site also includes information on how to improve your reputation over time and explanations on how negative reputation affects the online gaming experience.

    Thanks for understanding!

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