Issue with Service Order

Discus and support Issue with Service Order in XBoX on Windows to solve the problem; I have issues with my Elite Series 2 Controller where my LB is completely unresponsive. It is still under warranty until March but every time I submit... Discussion in 'XBoX on Windows' started by CAMB62533, Jan 22, 2021.

  1. CAMB62533
    CAMB62533 Guest

    Issue with Service Order


    I have issues with my Elite Series 2 Controller where my LB is completely unresponsive. It is still under warranty until March but every time I submit a service order request, I get to the final review request page and then am logged out of my Microsoft
    account. This has happened several times with no workaround that I can think of.

    :)
     
    CAMB62533, Jan 22, 2021
    #1
  2. Barbies Karma Win User

    Open Trays

    call 18004MYXBOX and get a service order put in for it after explaining the issue and they will tell you exactly everything that needs to be done for your service request order.
  3. Daft Badger Win User

    Service order

    In my experience I've always received the email with the shipping label within about 10 minutes.

    I would of contacted support again if it hadn't arrived within a few hours.
  4. MarkBowyer1 Win User

    Service order

    Hi i sent a repair off to Microsoft through my warranty and service order says it has 30 days to be received by them or it will be cancelled. Well I sent the item and paid for it to be tracked but unfortunately it has been stuck in Germany since
    22 April and now my service order has been cancelled and say my service order number will not work because it has gone over the 30 days. I don't know how to contact Microsoft as it only ever says chat and calls are turned off, and not sure what happends now
    when and if they receive it. Does anyone have any advice or any idea what will happen. Thanks very much.
    Have you had an update since? I have a similar issue, with UPS tracking showing my device was delivered on the 28th May but no update on the service order showing the device was received. I'm happy to be patient, but would like some reassurance that the
    package was successfully received by Microsoft and not lost.
  5. WPAK Win User

    Service order

    Hi there,

    just to be sure, are you trying to contact them via Phone (or Chat) at
    http://support.xbox.com/contact-us
    ?

    Be sure to verify that the country region in bottom left corner matches your region.
  6. XBF Ezra G Win User

    Service order

    Hello ZachStewart1,

    Thank you for your post. I understand you are experiencing an issue with a service order that has been delayed past the expected repair time period. Please send an email in response to the last sent regarding your order. This response will go directly to
    the agent handling your order who can provide information and reach out to the service center.

    I hope this helps.
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Issue with Service Order

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