Issue with Xbox live renewal.

Discus and support Issue with Xbox live renewal. in XBoX Games and Apps to solve the problem; So I decided to renew my xbox live gold account today on the xbox one. I used the get more with gold icon on the homepage.. I went thru the steps but... Discussion in 'XBoX Games and Apps' started by CAINIAC-981C142A-59AB-46D5-AACB-71EE67380190, Dec 27, 2014.

  1. Issue with Xbox live renewal.


    So I decided to renew my xbox live gold account today on the xbox one. I used the get more with gold icon on the homepage.. I went thru the steps but when I went to confirm the purchase it gave me an error telling me something went wrong and to try again
    later. I figured okay whatever I will just do what it says and try again later but when I backed out to the xbox one home menu it was acting as if I had xbox live gold again and eveeything was working fine so I figured great it must have worked afterall. so
    I turned off my xbox and went out for a bit. The issue now is I now try to log on and I'm back to not having a gold account but I check my transaction history and it shows that I was charged for the renewal. What should I do? Any help would be greatly appreciated.

    :)
     
    CAINIAC-981C142A-59AB-46D5-AACB-71EE67380190, Dec 27, 2014
    #1
  2. xboxfelix
    xboxfelix Guest
    How to Renew your Xbox LIVE Gold Membership

    Overview of Xbox LIVE Renewal

    When your current Xbox LIVE Gold Membership is about to run out, you will get a renewal message on your screen.

    • Month-to-month membership- Notification comes 15 days in advance
    • 3 or 12 month membership- Notification comes 30 days in advance
    Xbox LIVE membership can be renewed using a credit card, a debit card, or a Prepaid Gold Membership Card.

    If your automatic membership renewal (auto renewal) is set to off, you can purchase a new subscription or use a prepaid membership card to renew your Xbox LIVE Gold Membership.

    Renew with a payment option by purchasing a new membership:

    Steps to Follow

    1) Use your Xbox LIVE gamertag to sign in.

    2) Under Settings, select Account.

    3) Proceed to Your Memberships, and select the membership that you currently have (for example Xbox LIVE Gold)

    4) Select Modify Membership and you will be presented with a list of renewal options. If you are on an Xbox LIVE Free Membership, you can choose to upgrade to Gold Membership.

    5) Select a membership option, then Confirm Purchase.

    Once you have confirmed your purchase, the following will happen:

    • The payment option you are using will be charged immediately.
    • The time subscription plan you have just purchased will be added to your remaining subscription time.
    • Your Xbox LIVE Gold Membership will be activated and auto renewal turned on.
    Take note:

    If you use a credit card as your payment option, you cannot remove it on file until your current membership expires.

    There is a procedure you can follow to add or change your Xbox LIVE payment option.

    Renew with a prepaid membership card

    It is possible to renew your Xbox LIVE membership using a Prepaid Microsoft Gold Membership Card. This card is available at retail locations.

    If you choose to redeem a prepaid Xbox LIVE membership code, you will be added time to your existing Xbox LIVE membership, while your renewal settings will remain unchanged.

    How to turn on auto renewal (for existing membership):

    If you are already on Xbox LIVE Gold of Family Pack membership and you want to turn on auto renewal without purchasing new membership, you should contact Xbox Support.

    How to Troubleshoot Xbox LIVE renewal:

    If there are issues with your Xbox LIVE account, you might receive the following messages. The solutions are provided below:

    • Error: Your credit card has been declined several times by our billing service.
    This means that your credit card has expired, or the information on it has been changed. To solve this problem, there is a procedure you can follow to change payment option for Xbox LIVE membership.

    • Error: 8015d080
    In case you receive this error message, you need to contact Xbox Support.
     
    xboxfelix, Dec 27, 2014
    #2
  3. Xbox live auto-renewal

    Does anyone have an issue with the Xbox live auto-renewal where there is one day in between renewals. You'd have Xbox live one day and it is set to renew the next, however, it would "run out" about a day before it renews.
     
    ViperishZeus147, Dec 27, 2014
    #3
  4. Mad Cow Dizease Win User

    Xbox Live Renewal Issue

  5. Mister Gwyther Win User

    XBOX Live Renewal Issue

    Hey there! Do you still have the email that said this? If you could PM me a screen shot of it, that would be very helpful. Thanks!
  6. Smwutches Win User

    Xbox live renew issue.

    Since this is a billing issue, you would need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or
    support.xbox.com/contact-us
  7. Major Kilowatt Win User

    Xbox Live Renewal Issue

    Firstly, go to billing.microsoft.com

    there you will be able to see the charges to your account and the payment method. If you have a credit/debit card on file i suggest you contact them regarding this issue.

    Also, contact xbox phone support so they can open an investigation. The xbox support number in america is 1-800-4MY-XBOX. If you need a number for another country post it below and i will get it for you.

    -Major
  8. XBF Brad A Win User

    . Today my son cannot log in to XBOX LIVE

    Hello Israel,

    Sorry for the issue with logging into Xbox live. Is the issue with the subscription, does it tell you to renew Xbox live gold? Or do you get error stating cant log into Xbox live check network connection?

    Thanks,

    Brad
Thema:

Issue with Xbox live renewal.

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