Issues with ARK (Wild Card) technical support, and new Lost Island map.

Discus and support Issues with ARK (Wild Card) technical support, and new Lost Island map. in XBoX Games and Apps to solve the problem; Hello, Ark players have been dealing with server issues with the last few maps that were deployed. Players who play GEN2 experiences multiple roll... Discussion in 'XBoX Games and Apps' started by Manderyn, Jan 15, 2022.

  1. Manderyn
    Manderyn Guest

    Issues with ARK (Wild Card) technical support, and new Lost Island map.


    Hello,

    Ark players have been dealing with server issues with the last few maps that were deployed. Players who play GEN2 experiences multiple roll backs (possible 5 to 20x in 24hrs, probably more), which causes loss of tames, and bases. Servers appears to freeze due to maxed server resources, and\or during a save (every 15min is a save). Hoping that the new map (Lost Islands) will be better, players went to the new Lost Island maps.

    Moving to Lost Island has been worse. It appears to not use the rollback as a process to resolve resources issues, but appears to use the method of kicking most players off the server to regain resources. Just recently, players got kicked 5 times in an hour. It's my guess, 20x + in 24hrs. The max player limit is 70, but it appears that 20 players (for the most part) triggers the kick off. It's unplayable.

    Players have gone to the Ark website to submit a ticket to get help, but discovered that once we take the time to submit a ticket, it auto closes as "solved" leaving us without the ability to get any support from Wild Card.

    Ark Survival has a great game concept, but unfortunately, there is a lack of customer service, and technical support that leaves their players (customer base) without recourse to get help.

    I would like to add ARK issues and technical support to the Xbox community forum. If we (part of the Xbox community) can not get support from Wild Card for game issues, then we need to find another way to help communicate what we are experiencing playing this game that we purchased.

    :)
     
    Manderyn, Jan 15, 2022
    #1
  2. Swift Oldboy Win User

    For your information Microsoft.

    I highly suggest writing a formal complaint to Wild Card Studios with supporting evidence and maybe even petition it with other Ark players. I heard Ark hasn't really been getting the updates they need on consoles.
  3. XBF Crystal P Win User

    Ark Survival Evolved Windows 10 Version

    Hi there ThaGamingManiac,

    Thanks for reaching out here in Xbox Forums. I understand there is an issue with in-game servers for Ark. I recommend to try the following links for Ark Support:


    Give this a try and let us know the results.
  4. cuffless Win User

    Call of Duty Black Ops Annihilation Map Pack: 'This item is not available from your location'

    I am having the same problem (from Jersey Channel Islands). I spoke to xbl on the phone and they said that Activision have not made the maps available to the Isle Of Man and the Channel Islands and they didn't know when/if the maps would be availabe for
    us. I emailed Activision support and they said;

    Hi,

    Thank you for contacting Activision’s Technical Support. I'm sorry to hear about your problem. Unfortunately I do not know when or if the maps will be available in your region.

    Not much help really and looks like we are not getting the maps for the foreseeable future
  5. Neo Norseman Win User

    For your information Microsoft.

    I think you'd have to contact Wild Card as Xbox only hosts the game through their system.

    Wild Card can be contacted Here if you wanted to send them a message.

    Edit: On a personal note, you say we all, and as an Ark player myself i disagree, though i only play on my own temporary servers, i have quite enjoyed this game
  6. XBF Crystal P Win User

    XBOX game pass wont has not updated the new ark map.

    Hi there Johnnyhenke,

    Thanks for reaching out here in Xbox Forums. I understand there is an issue with the in-game features in Ark. I recommend trying to re-installing the game.

    If the issue persists, I recommend to reach out to the game developer for more information and in-game troubleshooting. Try this link:

    Ark Customer Support


    Give this a try and let us know the results.
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Issues with ARK (Wild Card) technical support, and new Lost Island map.

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