Issues with gamertag and account region.

Discus and support Issues with gamertag and account region. in XBoX on Windows to solve the problem; I've recently created this xbox account for a game i wanted to buy on pc. I later found out that my gamertag was "Mars vdb". Problem is that i've... Discussion in 'XBoX on Windows' started by Azzezima, Jan 7, 2019.

  1. Azzezima
    Azzezima Guest

    Issues with gamertag and account region.


    I've recently created this xbox account for a game i wanted to buy on pc.

    I later found out that my gamertag was "Mars vdb".

    Problem is that i've never _ever_ used this name for anything nor have i ever heard of the name "Mars vdb", so i'm just going to assume the system gave me this gamertag when i created the account.

    So i did what the site guidelines told me and tried to change my gamertag, but then it told me i've already changed my name before which means i have to pay to be able to change my name.

    When i looked to see how much it costs to change your gamertag i found out my account is in the US region for some reason.

    When i tried to change my region to my actual region (Netherlands); it told me i've already changed my region before.

    So here i am, i've never changed my name to "Mars vdb" nor have i changed my account region to the US.

    So even if i wanted to pay the 10 bucks to change my name; i wouldn't even be able to.

    I hope this can be resolved.

    Sincerely,

    Thomas.

    :)
     
    Azzezima, Jan 7, 2019
    #1
  2. XBF Brad A Win User

    Issues with gamertag and account region.

    Hello Azzezima,

    Thanks for coming to the forums with your issue. In regards to your gamer tag. Is it possible that you signed in on anything Xbox with the email you used at one time or another? If so then it would assign a gamer tag to it even though you may not of wanted
    to create it. For the region change somehow the region was changed within the past three months. Being there are a lot of issues we suggest you request a call back from a support agent.

    When you go to
    Contact Us
    to get it to request a callback follow these steps:

    • Step 1 ----select Xbox One
    • Step 2 ----select see more options then subscription changes
    • Step 3-----select show contact options
    • Step 4 ----select request a call from support

    Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

    Hope this helps.

    Thanks,

    Brad

    Xbox Forum Team
  3. OK Fowl Win User

    Issues with gamertag and account region.

  4. airmattdog Win User

    Xbox video's for New Zealand

    It sounds like your Gamertag account is set to a different region than the one you're currently located in. The Gamertag region needs to match the region that you're located in, that way you'll be able to make purchases without issue.
  5. Vdeathrow93 Win User

    exchange region of Spain to the United States

    Unfortunately, you cannot change the region of your gamertag or console. You will have to make a brand new account with the specific region you want. Keep in mind however that if your gamertag region and console region do not match, you may run into some
    issues with downloading and such.
  6. onyxishere Win User

    Unable to use money from gift card

    That would be the issue then. Because the currency is for Greece you cannot use it for UK purchases. Please migrate your gamertag to the same region you live in (Greece) to avoid purchasing and downloading issues.

    support.xbox.com/.../change-region
Thema:

Issues with gamertag and account region.

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