Issues with my xbox account

Discus and support Issues with my xbox account in XBoX Accessibility to solve the problem; Hi there! Hoping someone can help me with this concern. I am having an issue with my xbox live account - pretty much things just go missing from my... Discussion in 'XBoX Accessibility' started by XblZoey, Nov 4, 2019.

  1. XblZoey
    XblZoey Guest

    Issues with my xbox account


    Hi there! Hoping someone can help me with this concern.

    I am having an issue with my xbox live account - pretty much things just go missing from my profile and I have messaging issues. It's as if there is a glitch.

    First of all sometimes my profile's bio would vanish suddenly and I would have to rewrite it whenever it does. I have started saving it to microsoft word and copying it over again and again whenever it goes missing lol.

    My xbox live tenure (Which displays how many years i have been gold online on my profile) has completely vanished too. * really want this fixed!

    Deleted messages in my inbox sometimes magically reappear and have to be deleted several times before they actually go.

    I have tried factory resets on my console and I have tried deleting and reloading the profile but nothing seems to fix these issues.

    I have tried a phone call with xbox customer support but they said at this moment in time there is nothing they can do because the departments are all separating and my best bet would be to write about it on this forum.

    Really hoping someone can help me with this or a member of staff can look into it.

    Kind regards

    Zoey

    :)
     
    XblZoey, Nov 4, 2019
    #1
  2. SpiralOut46and2 Win User

    Issues with my xbox account

    I know messages and feed have not been working right lately and I've also been having issues with messages loading and with feed not showing up. I'm not sure about the Bio disappearing, but I put the message problem down to a glitch. Not sure that anything
    else can be done to fix it, as I think it's a problem on Microsoft's end.
  3. G v zauBerBerg Win User

    Issues with my xbox account

    Hi XblZoey,

    sorry to hear. First of all Change your account password to rule out someone annoying you and playing around on your profile.

    And then I have a question, "You're not in the insider program?"

    Hope this helps and please keep us informed
  4. Smwutches Win User

    Issue's with my account

    If you're referring to the Rewards program, You'll need to post in the Xbox Rewards Questions support forum for assistance. If you can post any offers you're looking for credits from, that would help.
  5. XBLRewards8 Win User

    Issue with my account

    Hello JerisBren,

    Your deposit is being prevented due to a mismatch between your US Rewards Account region and your Brazilian Microsoft Account region. When you register into the Rewards program, we create a Rewards account based on your Microsoft Account region at the time
    of registration. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will not also change your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one regional
    currency, it cannot complete when your Microsoft Account is of a differing currency.

    However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft account to match your Xbox Live Rewards location. Another option if
    you wish to continue with Rewards in your current Xbox Live region is to opt out of the program at (https://rewards.xbox.com/optout/), wait 48 hours and then sign back up again, which can also take 48 hours.

    While you will lose your progress by starting a brand new account, you can start earning Rewards Credits that will successfully reward your newly registered regional currency. To confirm that you have re-registered correctly, you can check your join date
    from the MyRewards page at (https://rewards.xbox.com/myrewards/). If your join date shows a specific date, then your account has successfully been re-registered. If you see “???” then your account is still
    being created. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits from your old account to your new one.
  6. XBLRewards8 Win User

    Issue with my account?

    Hey The Wayward Jay,

    We have escalated this issue to our payment operations team, and are currently awaiting their response on why this occurred. Thank you for your response. We can confirm that you are seeing the same information we are seeing, so you may now see that this
    event was now "refunded". This is normally what our deposits are listed as, since we are adding funds to your account. However, while this event will claim to have completed successfully, there may not be any funds actually added to your commerce account.

    To be clear, we still see on our report of your Xbox Live Rewards Account that our deposit is listed as failed, so we have records in our system that indicates you have not any funds added. We are still working on getting these funds to you successfully.
    Just wanted to pop in with an update, and let you know that we definitely see that you have not yet received your currency, despite what the commerce page says. Again, we apologize for the inconvenience.
Thema:

Issues with my xbox account

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