Issues with updating games over 4G

Discus and support Issues with updating games over 4G in XBoX Games and Apps to solve the problem; Hi. Until about 2 weeks ago I had no issues with updating or downloading anything over 4G (I use 4G as my home broadband due to poor fixed line... Discussion in 'XBoX Games and Apps' started by Classic Rorbs, Mar 3, 2020.

  1. Issues with updating games over 4G


    Hi. Until about 2 weeks ago I had no issues with updating or downloading anything over 4G (I use 4G as my home broadband due to poor fixed line broadband speeds in my area). Around 2 weeks ago I started to get "Installation Stopped" when trying to download
    anything I own or any game updates. It also comes with the 0x87e00005 error. I've researched these and have tried all the fixes, but still I have this problem. If I connect my xbox to the very slow fixed line broadband, it has no issues. Also, if I tether
    to my mobile phone, it won't download anything (same error code). Is anyone aware of if anything has changed in the last 2 weeks. I've been using the 4G home broadband for around 2 years with no issues (except it has always reported double NAT). Really don't
    want to go back to a 6mbps connection given that game sizes are getting bigger!! Any help gratefully accepted. Thanks.

    :)
     
    Classic Rorbs, Mar 3, 2020
    #1
  2. Shok1t Win User

    Issues with updating games over 4G

    I have had this issue ongoing for the last 2 months and can not find a solution ANYWHERE! I have tried a dozen different methods to try and solve this, i've spoke to four different Xbox Gamers through the Xbox support site, had two phone calls from Microsoft
    and have spoke to Three network.

    I am on Three network and Tether my Internet connection to the Xbox Via a Huawei Phone.

    At first I though it was just my Call of Duty:Modern Warfare game which I attempted to Install in December when it came to downloadin the last update" Installation Stopped" occurred so I assumed it was down to my storage space and bought a Seagate hard drive
    for extra memory. This did not work.

    Recently Since 2 weeks ago Fifa 20 and Forza will not update I have the same issue "Installation Stopped" the xbox attempts to install all three games at seperate times for a milli second then "Installion Stopped" will appear straight away.

    I have tried ….

    1. Uninstalling then Installing the game again.

    2. Resetting the Xbox to soft factory Settings.

    3. Clearing the Alternate Mac Address

    4. Changing the DNS settings.

    5. Changing the NAT moderate to Open through the Alternate port selection.

    6. Doing all of the above then unplugging the xbox and leaving it switched off for more then 5 minutes.

    I have spoken to Microsoft and Three, more then once and nobody has a clue how to solve this.

    Im guessing I am going to have to fork out for a router or modem like talk talk, virgin or a cheap home broadband just to use the xbox.

    If anybody knows an alternative solution to help out a dear gaming brethren from spending unnecessary money please help out.

    Peace.
  3. HyperVenom523 Win User

    Issues with updating games over 4G

    4G speeds are not enough for gaming since games are huge in size and 4G data speed has caps and huge latency, it is doable but is painful you can be updating 1 game for days
  4. Bestseller23 Win User

    Issues with updating games over 4G

    if you are using three home fi with a Huawei router b535 you are not the only one.
    Is this a known issue then? I've been using a mobile hotspot from my phone for a few weeks with no issues, then suddenly I get "Installation Stopped" on any update. Spoke to Three, and they quickly found something on a Microsoft forum (possibly this one)
    that said downloading on consoles was never supposed to be possible via a hotspot. But going down the route of 4G Home Broadband should provide a much better service that is compatible with XBox's minimum requirements for updating as well as streaming...

    Are you saying this isn't the case?
  5. djmistaspot Win User

    Issues with updating games over 4G

    As others are saying, you should contact your provider
  6. Classic Rorbs Win User

    Issues with updating games over 4G

    4G speeds are not enough for gaming since games are huge in size and 4G data speed has caps and huge latency, it is doable but is painful you can be updating 1 game for days
    Thanks. I've been using 4G for 2 years with no issues. My 4G connection gives me around 30mbps whereas the fastest fixed line speed I can get is 6mbps so I'd much rather be using the 4G. It's been fine for 2 years but now just won't have it.
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Issues with updating games over 4G

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