Item Refund

Discus and support Item Refund in XBoX Games and Apps to solve the problem; A few days ago I requested a refund for a game. After purchase I found out it was the pc version (the reason for the refund request). And after making... Discussion in 'XBoX Games and Apps' started by Musicbro27, Jan 8, 2019.

  1. Musicbro27
    Musicbro27 Guest

    Item Refund


    A few days ago I requested a refund for a game. After purchase I found out it was the pc version (the reason for the refund request). And after making the request I found the Xbox version of the game and started playing that. When the refund day came I
    was refunded for the Xbox version not the PC version like I requested. I'm just wondering if they could switch the refund and give the Xbox version back.

    :)
     
    Musicbro27, Jan 8, 2019
    #1
  2. At the Nozzle Win User

    Item Refund

    I would contact
    Xbox Billing Support
    . let them know about your situation and they should be able to set you straight!

    Best,

    Nozzle :)
  3. XBF Nestor S Win User

    Item Refund

    Hey Bro thanks for keeping in touch.

    Actually the correct and only way to process refunds is through our Request an Xbox digital product or subscription refund
    page since neither us here on Xbox Support Forums or Xbox Support Phone Agents can process refunds. We understand that there was a mistake on the refund page so we suggest responding to that email you got since the refund team is the only ones with the correct
    tools to look into this and possibly correcting it. We appreciate the patience and the understanding, give it a shot and let us know how it goes!
  4. ShaneHepburn Win User

    Item Refund

    A few days ago I requested a refund for a game. After purchase I found out it was the pc version (the reason for the refund request). And after making the request I found the Xbox version of the game and started playing that. When the refund day
    came I was refunded for the Xbox version not the PC version like I requested. I'm just wondering if they could switch the refund and give the Xbox version back.
    Hello Musicbro,

    Thank you for posting on the Xbox Forums if you want to submit another
    refund
    and explain to them what happened or contact
    Xbox Support
    . because there nothing much we can do sorry

    thanks

    Shane
  5. The Viral Cyrix Win User

    Item Refund

    You would only be refunded for the purchase ID number you filled in on the form. Could it be you entered the incorrect ID number. You should be able to reply to the email that gave you your refund decision and explain to them a mistake was made
  6. Musicbro27 Win User

    Item Refund

    Welp... After going through support I just found the email Microsoft gave me. They probably didn't read the note the support person put on there since they said I can't get another refund. And now it's too late to refund the PC version... So I guess I'm
    stuck with it
Thema:

Item Refund

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