I've used the wrong email when purchasing a game

Discus and support I've used the wrong email when purchasing a game in XBoX Games and Apps to solve the problem; , I've been logged out and cannot play on it now, Does anyone know how I can fix this? I do not have access to the email, And when I tried an account... Discussion in 'XBoX Games and Apps' started by ATAREQ, Apr 23, 2022.

  1. ATAREQ
    ATAREQ Guest

    I've used the wrong email when purchasing a game


    , I've been logged out and cannot play on it now, Does anyone know how I can fix this? I do not have access to the email, And when I tried an account recovery request, It says I dont have enough information

    :)
     
    ATAREQ, Apr 23, 2022
    #1
  2. Francia J. Win User

    I've used the wrong email when purchasing a game

    Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

    I apologize for the trouble, Atareq. In this case, we just need to try and recover the account again through the recovery form because that’s the only option that we can regain access.
  3. FreakRoach Win User

    Purchase with wrong email

  4. Onyx Is Here Win User

    Purchase with wrong email

    Sorry to hear it. Nothing can be transferred between accounts. However you could set the secondary account as Home on the console (Xbox One only) to share the game to all other accounts.

    The other option would be to log in to
    account.microsoft.com
    with the account that made the purchase then search the billing history for the item. Mark down the order date and number. If there is an option to request a refund from there then click it.

    If there is no option to request from that site then go to
    xbox.com/refund
    and fill out the refund request form. Once submitted it will take Xbox up to 48 hours to respond to the request.
  5. XBA_Hype Win User

    Used Wrong Email!

    Nothing can be done unfortunatley. All i can advise is to double check you are using correct account you want them on next time.
  6. wetWILLYxxx Win User

    Used Wrong Email!

    Well theres no way im re-buying them but thank you for your replay.
Thema:

I've used the wrong email when purchasing a game

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