January Quest Rewards not received

Discus and support January Quest Rewards not received in XBoX Sales and Promo to solve the problem; Hello, I have not yet received my reward for completing the criteria for the January 2018 Xbox Quests. I completed all criteria: a. Signed into the... Discussion in 'XBoX Sales and Promo' started by Kuljack, Mar 6, 2018.

  1. Kuljack
    Kuljack Guest

    January Quest Rewards not received


    Hello,

    I have not yet received my reward for completing the criteria for the January 2018 Xbox Quests.

    I completed all criteria: a. Signed into the Xbox App at a minimum of three days, b. Played at a minimum 10 hours of multiplayer/Live time on the Xbox and c. earned at minimum 5 achievements.

    I waited until the end of February to receive my reward as I have seen on many forums other reporting that their reward took until the end of the distribution month, if not into the next. Personally, I have always obtained mine during the middle of the distribution
    month, so this is a first for me.

    I track my progress every month and know for certain I completed all quest criteria for the month of January.

    These promotions should provide players with their progress so that we can capture snapshots of reaching our goals, rather than it being our word of mouth to attest that we completed the goals.

    Please look into this matter and advise when I should expect to receive the rewards. I am also concerned that I may not have been entered for the 24k Gold Xbox due to this inconvenience which is another issue entirely.

    Thanks you for reviewing my support request.

    :)
     
    Kuljack, Mar 6, 2018
    #1
  2. ajsinger4
    ajsinger4 Guest
    Not receiving quest rewards

    I have since received the xbox quest reward for January, but not the game pass quest reward for January
     
    ajsinger4, Mar 6, 2018
    #2
  3. Never received January or February Xbox Quest rewards

    Never received January or February Xbox Quest rewards
     
    THE MADCAP SYD, Mar 6, 2018
    #3
  4. January Quest Rewards not received

    Hey Kuljack!

    Thanks for letting us know here - we've passed along your information to the right teams to look further into your eligibility. We'll update here as we have more info for you. Thanks for your continued patience!
     
    Mister Quasar, Mar 7, 2018
    #4
  5. Kuljack
    Kuljack Guest
    Hello, has there been any progress with this or is there a standard SLA I should wait for a response?
     
    Kuljack, Mar 9, 2018
    #5
  6. Kuljack
    Kuljack Guest
    What is the standard period of time for a response?
     
    Kuljack, Nov 3, 2018
    #6
  7. ajsinger4 Win User

    Not receiving quest rewards

    I have since received the xbox quest reward for January, but not the game pass quest reward for January
  8. Smwutches Win User

    I've gold rewards

    Since that's part of Xbox Quests and not the Rewards program, Rewards support will not be able to assist. Keep in mind that prizes from quests are given within the following month. So if that is the quest for December, you will receive the prizes in January.
    If you don't receive anything by the end of January, you will need to post in the sales and promotions forum.
  9. homeybeef89 Win User

    Missing Rewards For Xbox Quests January and February 2018

    Hi there!

    For the February quests you would need to wait at least 30 days from the ending of the quest period, thus if you do not see rewards by the beginning of April let us know!

    As for January can you confirm that you have unlocked 5 Achievements between during the month?

    Post back and let us know!

    Yes, I know I unlocked 5 achievements during that month. Do I need to list which ones or something?

    That would be awesome if you could send us proof of those unlocks!

    OK here are some of the achievements I unlocked during January:

    [​IMG]

    [​IMG]

    Thanks for that info!

    Let's have you check you Xbox messages and let us know if you see that code now.

    Yes, thank you for assisting with this. Can you also help me with the January Game Pass Quest (not the Gold Quest)? I never received a message for that one.

    We have determined that your account did receive that content for the January Game pass Quest.

    Did you see messages for that or receive a code from support in email or Xbox messages?

    No, I never received anything for January Game Pass. I only did for February. Here you can see the only message I got in February was announcing new Game Pass games added to the service. I should have received the January reward around mid-February right?

    [​IMG]

    That would be the January reward, you would not receive rewards for quests until 30 days after the end of the questing period.

    Thus you would acquire January on or around March 1st and you will acquire February around April 1st.

    Hope that helps clear that up and post back if you do not receive rewards by April.

    Huh?? No, I did not receive a January Game Pass Quest reward. I received no rewards messages during the month of February. The screenshot is exactly what I received in February - nothing for quest rewards. I received rewards messages on March 14 & 15th which
    directly stated they were for February Game Pass and Gold Quests, not January. Again, nothing was received in February. I received the February Quest rewards during the month of March. I did not receive January Quest rewards during the month of February.
    Here are the rewards I received during the month of March, which show that they were for February Quests, not January Quests. I already redeemed the codes anyway so I'm not worried about posting.

    [​IMG]
  10. homeybeef89 Win User

    Missing Rewards For Xbox Quests January and February 2018

    Hi there!

    For the February quests you would need to wait at least 30 days from the ending of the quest period, thus if you do not see rewards by the beginning of April let us know!

    As for January can you confirm that you have unlocked 5 Achievements between during the month?

    Post back and let us know!

    Yes, I know I unlocked 5 achievements during that month. Do I need to list which ones or something?

    That would be awesome if you could send us proof of those unlocks!

    OK here are some of the achievements I unlocked during January:

    [​IMG]

    [​IMG]

    Thanks for that info!

    Let's have you check you Xbox messages and let us know if you see that code now.

    Yes, thank you for assisting with this. Can you also help me with the January Game Pass Quest (not the Gold Quest)? I never received a message for that one.

    We have determined that your account did receive that content for the January Game pass Quest.

    Did you see messages for that or receive a code from support in email or Xbox messages?

    No, I never received anything for January Game Pass. I only did for February. Here you can see the only message I got in February was announcing new Game Pass games added to the service. I should have received the January reward around mid-February right?

    [​IMG]

    That would be the January reward, you would not receive rewards for quests until 30 days after the end of the questing period.

    Thus you would acquire January on or around March 1st and you will acquire February around April 1st.

    Hope that helps clear that up and post back if you do not receive rewards by April.
    Huh?? No, I did not receive a January Game Pass Quest reward. I received no rewards messages during the month of February. The screenshot is exactly what I received in February - nothing for quest rewards. I received rewards messages on March 14 & 15th which
    directly stated they were for February Game Pass and Gold Quests, not January. Again, nothing was received in February. I received the February Quest rewards during the month of March. I did not receive January Quest rewards during the month of February.
  11. homeybeef89 Win User

    Missing Rewards For Xbox Quests January and February 2018

    I just checked my messages for the first time after being away for awhile. I tried redeeming the code, but it doesn't work.

    Hi there!

    For the February quests you would need to wait at least 30 days from the ending of the quest period, thus if you do not see rewards by the beginning of April let us know!

    As for January can you confirm that you have unlocked 5 Achievements between during the month?

    Post back and let us know!

    Yes, I know I unlocked 5 achievements during that month. Do I need to list which ones or something?

    That would be awesome if you could send us proof of those unlocks!

    OK here are some of the achievements I unlocked during January:

    [​IMG]

    [​IMG]

    Thanks for that info!

    Let's have you check you Xbox messages and let us know if you see that code now.

    Yes, thank you for assisting with this. Can you also help me with the January Game Pass Quest (not the Gold Quest)? I never received a message for that one.

    We have determined that your account did receive that content for the January Game pass Quest.

    Did you see messages for that or receive a code from support in email or Xbox messages?

    No, I never received anything for January Game Pass. I only did for February. Here you can see the only message I got in February was announcing new Game Pass games added to the service. I should have received the January reward around mid-February right?

    [​IMG]

    That would be the January reward, you would not receive rewards for quests until 30 days after the end of the questing period.

    Thus you would acquire January on or around March 1st and you will acquire February around April 1st.

    Hope that helps clear that up and post back if you do not receive rewards by April.

    Huh?? No, I did not receive a January Game Pass Quest reward. I received no rewards messages during the month of February. The screenshot is exactly what I received in February - nothing for quest rewards. I received rewards messages on March 14 & 15th which
    directly stated they were for February Game Pass and Gold Quests, not January. Again, nothing was received in February. I received the February Quest rewards during the month of March. I did not receive January Quest rewards during the month of February.

    Here are the rewards I received during the month of March, which show that they were for February Quests, not January Quests. I already redeemed the codes anyway so I'm not worried about posting.

    [​IMG]

    Thanks for sharing that info.

    That is very strange, and apologies for any confusion with that!

    Check out your Xbox messages and you should see a new response form the support team!
Thema:

January Quest Rewards not received

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